Detention Engagement Specialist

Red Snapper Recruitment Limited; Strathaven; On-site; GBP 21,000 - 27,000; Full time

Job summary

Red Snapper Recruitment are recruiting 3 Detention Engagement Officers to work within a secure detention environment in Strathaven. This is a varied, people-focused role involving regular face-to-face engagement with residents.

You will help residents understand their circumstances, provide clear and accurate information, identify vulnerabilities and ensure important information is communicated effectively between residents, caseworkers and other relevant teams.

Qualifications

• Strong verbal and written communication skills.
• Leadership potential and the ability to take responsibility.
• Flexibility and adaptability in changing circumstances.
• Good IT skills, particularly Microsoft Word, Outlook and Excel.
• Strong attention to detail when recording information and completing administration.

Responsibilities

• Conduct face-to-face engagements with residents, including inductions and assessments.
• Discuss available options and the consequences of non-compliance with residents.
• Identify vulnerability indicators and ensure these are recorded and managed appropriately.
• Engage regularly with on-site suppliers and relevant stakeholders.
• Provide case updates and manage a portfolio of residents.
• Accurately record interactions on IT systems and provide feedback to caseworkers.
• Contribute to management reports and complete general office administration.
• Manage inboxes and deal with telephone enquiries.
• Identify and elevate issues appropriately and in a timely manner.
• Build and maintain professional relationships with residents and colleagues.
• Support effective communication between residents, caseworkers and other relevant departments.
• Work professionally within a secure and sometimes challenging environment.

Skills

Communication skills

Leadership potential

Resilience

Flexibility

MS Office

Attention to detail

Driving

Teamwork

Tools

MS Word

Outlook

Excel

Job description

Red Snapper Recruitment are recruiting 3 Detention Engagement Officers to work within a secure detention environment in Strathaven. This is a varied, people-focused role involving regular face-to-face engagement with residents.

You will help residents understand their circumstances, provide clear and accurate information, identify vulnerabilities and ensure important information is communicated effectively between residents, caseworkers and other relevant teams.