Detention Engagement Specialist

Red Snapper Recruitment Limited; Kidlington; On-site; GBP 58,000 - 70,000; Full time

Job summary

Red Snapper Recruitment Limited is recruiting for 3 Detention Engagement Officers to work within Campsfield Immigration Removal Centre in Kidlington. The role focuses on face-to-face engagement with residents, providing information, supporting vulnerable individuals and coordinating with caseworkers and teams.

The position is full-time, shift-based and office-based, requiring resilience and strong IT skills (Word, Outlook, Excel).

Qualifications

• Strong verbal and written communication skills.
• Leadership potential and the ability to take responsibility.
• Flexibility and adaptability when dealing with changing circumstances.
• Strong problem-solving skills and a practical approach.
• Good IT skills, particularly Microsoft Word, Outlook and Excel.
• Ability to work professionally and calmly under pressure.
• Strong attention to detail when recording information and completing administration.

Responsibilities

• Conduct face-to-face engagements with residents, including inductions and assessments.
• Discuss available options and the consequences of non-compliance with residents.
• Identify vulnerability indicators and ensure these are recorded and managed appropriately.
• Engage regularly with on-site suppliers and relevant stakeholders.
• Provide case updates and manage a portfolio of residents.
• Accurately record interactions on IT systems and provide feedback to caseworkers.
• Contribute to management reports and complete general office administration.
• Manage inboxes and deal with telephone enquiries.
• Identify and escalation issues appropriately and in a timely manner.
• Build and maintain professional relationships with residents and colleagues.
• Support effective communication between residents, caseworkers and other relevant departments.
• Work professionally within a secure and sometimes challenging environment.

Skills

Verbal communication

Written communication

Leadership potential

Flexibility

Problem solving

MS Word

Outlook

Excel

Attention to detail

Tools

MS Word

Outlook

Excel

Job description

Red Snapper Recruitment Limited is recruiting for 3 Detention Engagement Officers to work within Campsfield Immigration Removal Centre in Kidlington. The role focuses on face-to-face engagement with residents, providing information, supporting vulnerable individuals and coordinating with caseworkers and teams.

The position is full-time, shift-based and office-based, requiring resilience and strong IT skills (Word, Outlook, Excel).