Detention Engagement Officer

Red Snapper Recruitment Limited; Kidlington; On-site; GBP 58,000 - 70,000; Full time

Job summary

Red Snapper Recruitment Limited is recruiting for 3 Detention Engagement Officers to work within Campsfield Immigration Removal Centre in Kidlington. The role focuses on face-to-face engagement with residents, providing information, supporting vulnerable individuals and coordinating with caseworkers and teams.

The position is full-time, shift-based and office-based, requiring resilience and strong IT skills (Word, Outlook, Excel).

Qualifications

• Strong verbal and written communication skills.
• Leadership potential and the ability to take responsibility.
• Flexibility and adaptability when dealing with changing circumstances.
• Strong problem-solving skills and a practical approach.
• Good IT skills, particularly Microsoft Word, Outlook and Excel.
• Ability to work professionally and calmly under pressure.
• Strong attention to detail when recording information and completing administration.

Responsibilities

• Conduct face-to-face engagements with residents, including inductions and assessments.
• Discuss available options and the consequences of non-compliance with residents.
• Identify vulnerability indicators and ensure these are recorded and managed appropriately.
• Engage regularly with on-site suppliers and relevant stakeholders.
• Provide case updates and manage a portfolio of residents.
• Accurately record interactions on IT systems and provide feedback to caseworkers.
• Contribute to management reports and complete general office administration.
• Manage inboxes and deal with telephone enquiries.
• Identify and escalation issues appropriately and in a timely manner.
• Build and maintain professional relationships with residents and colleagues.
• Support effective communication between residents, caseworkers and other relevant departments.
• Work professionally within a secure and sometimes challenging environment.

Skills

Verbal communication

Written communication

Leadership potential

Flexibility

Problem solving

MS Word

Outlook

Excel

Attention to detail

Tools

MS Word

Outlook

Excel

Job description

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Detention Engagement Officer

• Location: Kidlington
• Rate: 254 per day Umbrella / 184.19 per day PAYE
• Contract: 6-month initial contract with potential for extension
• Hours: Full-time, shift working
• Working Arrangement: 100% office based
• Positions Available: 3

Important - Security Requirements

Candidates must hold active CTC Security Clearance or a higher level of clearance to be considered for this role.

About the Role

Red Snapper Recruitment are currently recruiting for 3 Detention Engagement Officers to work within a secure detention environment at Campsfield Immigration Removal Centre in Kidlington. This is a varied, people-focused role involving regular face-to-face engagement with residents. You will help residents understand their circumstances, provide clear and accurate information, identify and manage vulnerabilities, and ensure important information is communicated effectively between residents, caseworkers and other relevant teams. The role requires someone who is calm, confident and resilient, with the ability to build professional relationships and manage challenging or testing situations.

Key Responsibilities

• Conduct face-to-face engagements with residents, including inductions and assessments.
• Discuss available options and the consequences of non-compliance with residents.
• Identify vulnerability indicators and ensure these are recorded and managed appropriately.
• Engage regularly with on-site suppliers and relevant stakeholders.
• Provide case updates and manage a portfolio of residents.
• Accurately record interactions on IT systems and provide feedback to caseworkers.
• Contribute to management reports and complete general office administration.
• Manage inboxes and deal with telephone enquiries.
• Identify and escalation issues appropriately and in a timely manner.
• Build and maintain professional relationships with residents and colleagues.
• Support effective communication between residents, caseworkers and other relevant departments.
• Work professionally within a secure and sometimes challenging environment.

About You

We are looking for candidates who can demonstrate:

• Strong verbal and written communication skills.
• The confidence and resilience to manage testing or challenging situations.
• Leadership potential and the ability to take responsibility.
• Flexibility and adaptability when dealing with changing circumstances.
• Strong problem-solving skills and a practical approach.
• Good IT skills, particularly Microsoft Word, Outlook and Excel.
• The ability to work professionally and calmly under pressure.
• Strong attention to detail when recording information and completing administration.

Previous experience working in a secure, custodial, immigration, public sector, enforcement, support or other challenging people-facing environment would be beneficial.

Essential Requirements

• Active CTC Security Clearance or higher.
• Personal Safety Training Level 2 / SPEAR training.
• Ability to work full-time on a shift basis.
• Flexibility to work early and late shifts, including weekends and public holidays.
• Ability to work 1 in 3 weekends, covering both Saturday and Sunday.

Working Environment

This is a 100% office-based role within a secure immigration removal centre. The environment can be challenging, and you may encounter emotionally charged situations or challenging behaviour. You will need to remain calm, professional and resilient while maintaining appropriate boundaries. The role can also be physically active, with workers spending much of their day moving around the site rather than being desk-based.

Working Pattern

This is a full-time shift-based position and candidates must be flexible to work both early and late shifts.

Monday to Friday

• Early: 08:00 - 15:24
• Late: 13:36 - 21:00

Weekends and public holidays

• Early: 09:00 - 16:24
• Late: 09:36 - 17:00

Candidates must be available to work all scheduled shifts and will not be able to select specific shifts. The role operates on a 7.4-hour shift pattern, with working hours falling broadly between 7am-8pm Monday to Friday and 9am-5pm Saturday and Sunday. You will also be expected to work 1 in 3 weekends, covering both Saturday and Sunday.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.