Detention Engagement Officer – Secure Centre (Office-Based)

Red Snapper Recruitment; Kidlington; On-site; GBP 10,148,000 - 11,624,000; Full time

Job summary

Red Snapper Recruitment are recruiting three Detention Engagement Officers to work within Campsfield Immigration Removal Centre in Kidlington. This is a 6-month initial contract with potential for extension, full-time hours, 100% office based, and a target to engage residents face-to-face, assess needs and relay information to caseworkers.

Applicants must hold active CTC Security Clearance or higher and have Personal Safety Training Level 2 / SPEAR.

Qualifications

• Strong verbal and written communication skills.
• The confidence and resilience to manage testing or challenging situations.
• Leadership potential and the ability to take responsibility.
• Flexibility and adaptability when dealing with changing circumstances.
• Strong problem-solving skills and a practical approach.
• Good IT skills, particularly Microsoft Word, Outlook and Excel.
• The ability to work professionally and calmly under pressure.
• Strong attention to detail when recording information and completing administration.

Responsibilities

• Conduct face-to-face engagements with residents, including inductions and assessments.
• Discuss available options and the consequences of non-compliance with residents.
• Identify vulnerability indicators and ensure these are recorded and managed appropriately.
• Engage regularly with on-site suppliers and relevant stakeholders.
• Provide case updates and manage a portfolio of residents.
• Accurately record interactions on IT systems and provide feedback to caseworkers.
• Contribute to management reports and complete general office administration.
• Manage inboxes and deal with telephone enquiries.
• Identify and raise issues appropriately and in a timely manner.
• Build and maintain professional relationships with residents and colleagues.
• Support effective communication between residents, caseworkers and other relevant departments.

Skills

Verbal & written communication

Resilience under pressure

Leadership potential

Flexibility

Problem solving

IT skills

Attention to detail

Tools

Microsoft Word

Outlook

Excel

Job description

Red Snapper Recruitment are recruiting three Detention Engagement Officers to work within Campsfield Immigration Removal Centre in Kidlington. This is a 6-month initial contract with potential for extension, full-time hours, 100% office based, and a target to engage residents face-to-face, assess needs and relay information to caseworkers.

Applicants must hold active CTC Security Clearance or higher and have Personal Safety Training Level 2 / SPEAR.