Read more

Triumph Consultants Ltd; Kidlington; On-site; GBP 22,000 - 33,000; Full time

Job summary

Triumph Consultants Ltd in Kidlington is seeking a Detention Engagement Officer to provide face-to-face support in a secure environment. The role is full-time, 37 hours per week, 6-month contract, 100% office-based with shift patterns including early and late starts.

You will build professional relationships, communicate clearly, assess needs, and update case records accurately. The position requires resilience, strong IT skills, and the ability to work across teams and with diverse individuals.

Qualifications

• Face-to-face engagements, inductions and assessments are required.
• Clear information delivery and discussion of non-compliance consequences.
• Ability to identify vulnerability indicators and manage them appropriately.

Responsibilities

• Conduct face-to-face engagements, inductions and assessments.
• Provide clear information and discuss options and consequences of non-compliance.
• Identify and appropriately manage vulnerability indicators.
• Maintain regular communication with casework teams and external service providers.
• Manage a portfolio of individuals and provide case updates.
• Accurately record interactions and information on IT systems.
• Provide timely feedback and elevate concerns appropriately.
• Contribute to reports, inbox management, telephone enquiries and general administration.
• Excellent verbal and written communication skills.
• Confident handling challenging or testing situations.
• Resilient, calm and professional approach.
• Strong leadership potential and sound judgement.
• Flexible, adaptable and solution-focused.
• Good IT skills, including Microsoft Word, Outlook and Excel.
• Ability to build trust and communicate effectively with a diverse range of people.

Skills

Communication skills

Interpersonal skills

IT literacy

Report writing

Job description

Ref:7952

Pay Rate: Attractive PAYE day rate, with flexible holiday pay

In scope

Hours: 37 hours per week

Length of Contract: 6 months

Location: Kidlington Oxford

Working Arrangements: 100% office based

Working Pattern

This role requires you to be flexible. Successful candidates will need to be able to attend for early and late shifts. On weekdays, the early shifts are 08.00 to 15.24 and late shifts are 13.36 to 21.00. On weekends and public holidays (excluding Christmas Day and New Years Day), the early shifts are 09.00 to 16.24 and late shifts are 09.36 to 17.00.

Candidates are required to be available for all scheduled shifts and will not have the option to select specific shifts.

Is 7.4 hours Shifts are on a pattern between 7am and 8pm Monday to Friday, and 9am and 5pm Saturdays and Sundays.

1 in 3 weekend working both Saturday and Sunday expected.

We are seeking confident, resilient and people-focused Detention Engagement Officers to provide face-to-face support and engagement in a secure working environment.

This is a varied and rewarding role where you will build professional relationships, provide clear information, support individuals to understand their case and ensure important updates and documentation are communicated accurately and on time.

Key Responsibilities

• Conduct face-to-face engagements, inductions and assessments
• Provide clear information and discuss options and consequences of non-compliance
• Identify and appropriately manage vulnerability indicators
• Maintain regular communication with casework teams and external service providers
• Manage a portfolio of individuals and provide case updates
• Accurately record interactions and information on IT systems
• Provide timely feedback and elevate concerns appropriately
• Contribute to reports, inbox management, telephone enquiries and general administration
• Excellent verbal and written communication skills
• Confident handling challenging or testing situations
• Resilient, calm and professional approach
• Strong leadership potential and sound judgement
• Flexible, adaptable and solution-focused
• Good IT skills, including Microsoft Word, Outlook and Excel
• Ability to build trust and communicate effectively with a diverse range of people

Non-Negotiable

• Full-time only
• 100% office-based
• Personal Safety Training Level 2 / SPEAR training required
• Comfortable working in a secure environment
• Role can be physically demanding, with significant time spent on your feet and moving around

If you are confident, resilient and motivated by a people-facing role where every day brings new challenges, we want to hear from you.

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.