Destination Experience Coordinator – Cruise Shore Excursions

SAGA PLC; Sandgate; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme up to 10%

Company performance related annual 5%

Life assurance policy 4 x salary

Wellbeing programme

Colleague discounts on cruises,holidys

Saga Academy access

Job summary

Saga plc in Folkestone, UK is seeking a hands-on Shore Experience Coordinator to help shape and deliver market-leading Destination Experiences across our Ocean and River cruise itineraries.

You will manage setup, administration and delivery, ensure accuracy, liaise with internal teams and suppliers, and champion health and safety standards, while supporting the wider cruise operation. Salary £25,000–£27,000 with hybrid working, plus benefits.

Qualifications

• Strong organisational, time management and multi tasking skills.
• Confidence using systems (Taurus, MXP, Word, Excel, Outlook) and strong numeracy and literacy.
• Excellent administrative, analytical and problem solving abilities
• A guest centric mindset with a passion for creating memorable experiences
• Flexibility, adaptability and a calm, proactive approach under pressure
• Excellent communication and relationship building skills
• The ability to build productive internal and external relationships

Responsibilities

• System administration and data input to support the delivery of Destination Experience information
• Setting up excursions in line with planned itineraries to ensure guests receive accurate pre cruise information
• Reviewing content to ensure all guest facing information is correct and meets expectations
• Supporting the operational delivery of shore excursion programmes across all destinations
• Managing excursion capacity to ensure guests can enjoy their first choice experiences
• Enhancing River Cruise content to ensure it is engaging, inspirational, informative and factual
• Ensuring consistency of information across all cruise vessels
• Liaising with internal teams and external suppliers to support and enhance guest experiences
• Championing product quality by ensuring all excursions meet health, safety and insurance guidelines
• Conducting research to ensure Saga Cruises remains a market leader of bespoke quality experiences
• Responding to sales team queries
• Supporting the wider cruise operation as required

Skills

Organisational skills

Time management

Multitasking

Numeracy

Literacy

Communication skills

Tools

Taurus

MXP

Word

Excel

Outlook

Job description

Saga plc in Folkestone, UK is seeking a hands-on Shore Experience Coordinator to help shape and deliver market-leading Destination Experiences across our Ocean and River cruise itineraries.

You will manage setup, administration and delivery, ensure accuracy, liaise with internal teams and suppliers, and champion health and safety standards, while supporting the wider cruise operation. Salary £25,000–£27,000 with hybrid working, plus benefits.