Shore Excursion Architect

Saga; Folkestone; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Additional leave option

Pension matched up to 10%

Performance bonus up to 5%

Colleague discounts (cruises, holidays

Retail/travel/entertainment discounts

Enhanced maternity/paternity leave

Grandparents leave

Income protection

Saga Academy learning platform

Job summary

Saga is seeking a Destination Experience Executive in Folkestone to shape shore excursions and destination experiences for our river and ocean cruises. You will own your product range from concept to delivery, working with partners worldwide.

This hybrid role blends home and office work, with opportunities to influence guest experiences, manage supplier relationships, and contribute to commercial planning while upholding quality and safety standards.

Qualifications

• Experience in a travel industry role.
• Strong organisational and multi-tasking skills.
• Excellent time management and attention to detail.
• Good communication and interpersonal skills.
• Commercial awareness with negotiation experience advantageous.
• Willingness to travel worldwide when required.
• Knowledge of contracting processes is an advantage.
• European/worldwide travel product knowledge beneficial.

Responsibilities

• Develop and deliver a market-leading portfolio of shore excursions and destination experiences.
• Support the full experience lifecycle from research through to contracting and delivery.
• Plan and develop a compelling range of excursions to meet forecasts and margins.
• Negotiate with suppliers and maintain strong supplier relationships.
• Collaborate with itinerary planners and onboard teams to ensure great guest experience.
• Brief marketing and wider teams on new products and ensure accurate information.
• Monitor pricing and performance to meet budget targets.
• Ensure contracts, costs and systems are accurate and agreed.

Skills

Travel industry experience

Organisational skills

Time management

Communication skills

Analytical/problem-solving

Commercial awareness

Autonomy/self-motivated

Interpersonal skills

IT skills (Word/Excel)

European travel knowledge (advantage)

Tools

Taurus

Destiny

MXP

Microsoft Word

Microsoft Excel

Outlook

Job description

Saga is seeking a Destination Experience Executive in Folkestone to shape shore excursions and destination experiences for our river and ocean cruises. You will own your product range from concept to delivery, working with partners worldwide.

This hybrid role blends home and office work, with opportunities to influence guest experiences, manage supplier relationships, and contribute to commercial planning while upholding quality and safety standards.