Destination Experiences Coordinator

Saga; Folkestone; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Additional 5 days leave

Pension matched up to 10%

Bonus up to 5%

Colleague discounts

Saga Academy access

Maternity/Paternity leave

Grandparents leave

Income protection

Job summary

Saga is seeking a Cruise and Destination Experience Coordinator to shape and deliver market-leading shore excursions across Ocean and River itineraries. You will set up experiences, input data, and ensure accurate guest information, working in a hybrid role at Folkestone and home.

You will join Saga’s Cruise Operations team, coordinating with internal and external partners to maintain high standards and guest satisfaction, with a strong focus on organisation and proactive service.

Qualifications

• You thrive in a fast-moving environment and deliver exceptional guest experiences.
• You’re organised, proactive and accurate under deadlines.
• You’ll bring strong administrative and analytical abilities.

Responsibilities

• System administration and data input for Destination Experience information.
• Set up excursions in line with itineraries to provide accurate pre-cruise information.
• Review content to ensure guest-facing details are correct and meet expectations.
• Support operational delivery of shore excursion programmes across destinations.
• Manage excursion capacity to ensure guests can enjoy their first choices.
• Enhance River Cruise content to be engaging and informative.

Skills

Organisation

Time management

Multi-tasking

Numeracy

Communication

Relationship building

Tools

Taurus

MXP

Word

Excel

Outlook

Job description

The following content displays a map of the jobs location - Folkestone Hybrid

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE FOR THIS ROLE:

• 25 days holiday + bank holidays


• Option to purchase additional leave - 5 extra days


• Pension scheme matched up to 10%


• Company performance related annual bonus - Up to 5%


• Colleague discounts including family discounts on cruises, holidays and insurance


• Range of reductions and offers from leading retailers, travel groups and entertainment companies


• Enhanced maternity and paternity leave


• Grandparents leave


• Income protection


• Access to Saga Academy, our bespoke learning platform

Job Introduction

Cruise and Destination Experience Coordinator
Salary £25,000 to £27,000 depending on experience
Permanent
Hybrid / Home and Folkestone

If you love creating unforgettable moments for guests and enjoy working in a role where no two days feel the same, this could be the perfect opportunity for you. As a Cruise and Destination Experience Coordinator, you’ll play a key part in bringing our shore excursions to life. Helping to design, set up and deliver experiences that inspire, delight and stay with our guests long after they return home.

You’ll join our Cruise Operations team, supporting our European and Worldwide programmes, and helping ensure every Destination Experience meets the highest commercial, operational and guest experience standards. It’s a role where your organisation, creativity and passion for great service will shine.

We work in a hybrid way at Saga both at home and in the office.

Main Responsibilities

This is a hands on role where you’ll help shape and deliver our market leading shore excursion programmes. You’ll support the set up, administration and operational delivery of Destination Experiences across our Ocean and River Cruise itineraries, ensuring every experience is accurate, inspiring and aligned with our product strategy.

You will be responsible for:

• System administration and data input to support the delivery of Destination Experience information


• Setting up excursions in line with planned itineraries to ensure guests receive accurate pre cruise information


• Reviewing content to ensure all guest facing information is correct and meets expectations


• Supporting the operational delivery of shore excursion programmes across all destinations


• Managing excursion capacity to ensure guests can enjoy their first choice experiences


• Enhancing River Cruise content to ensure it is engaging, inspirational, informative and factual


• Ensuring consistency of information across all cruise vessels


• Liaising with internal teams and external suppliers to support and enhance guest experiences


• Championing product quality by ensuring all excursions meet health, safety and insurance guidelines


• Conducting research to ensure Saga Cruises remains a market leader of bespoke quality experiences


• Responding to sales team queries


• Supporting the wider cruise operation as required

The Ideal Candidate

You’re someone who thrives in a fast moving environment and takes pride in delivering exceptional guest experiences. You’re organised, proactive and able to work with accuracy and care, even when juggling multiple deadlines.

You’ll bring:

• Strong organisational, time management and multi tasking skills


• Confidence using systems (Taurus, MXP, Word, Excel, Outlook[JN1.1]) and strong numeracy and literacy


• Excellent administrative, analytical and problem solving abilities


• A guest centric mindset with a passion for creating memorable experiences


• Flexibility, adaptability and a calm, proactive approach under pressure


• Excellent communication and relationship building skills


• The ability to build productive internal and external relationships


• Knowledge of Saga’s cruise operation


• Familiarity with Saga systems

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.