Cruise and Destination Experience Coordinator

SAGA PLC; Folkestone; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme matched up to 10%

Annual bonus up to 5%

Life assurance 4x salary

Saga Academy access

Job summary

Saga PLC is seeking a Cruise and Destination Experience Coordinator to design, set up and deliver unforgettable shore experiences across Ocean and River itineraries.

You will join the Cruise Operations team, supporting European and Worldwide programmes and ensuring experiences meet safety, quality and guest expectations. This role offers hybrid working from home and Folkestone with excellent benefits.

Qualifications

• Strong organisational, time management and multi-tasking skills.
• Excellent administrative, analytical and problem solving abilities.
• A guest centric mindset with a passion for creating memorable experiences.

Responsibilities

• Set up and administer Destination Experiences across itineraries.
• Input data to support delivery of Destination Experience information.
• Review guest information for accuracy and expectations.
• Support operational delivery of shore excursion programmes.
• Coordinate with internal teams and suppliers to enhance guest experiences.

Skills

Organisational skills

Time management

Multi-tasking

Systems proficiency

Numeracy

Tools

Taurus

MXP

Word

Excel

Outlook

Job description

If you love creating unforgettable moments for guests and enjoy working in a role where no two days feel the same, this could be the perfect opportunity for you. As a Cruise and Destination Experience Coordinator, you'll play a key part in bringing our shore excursions to life. Helping to design, set up and deliver experiences that inspire, delight and stay with our guests long after they return home. You'll join our Cruise Operations team, supporting our European and Worldwide programmes, and helping ensure every Destination Experience meets the highest commercial, operational and guest experience standards. It's a role where your organisation, creativity and passion for great service will shine. We work in a hybrid way at Saga both at home and in the office.

Role Responsibility

This is a hands on role where you'll help shape and deliver our market leading shore excursion programmes. You'll support the set up, administration and operational delivery of Destination Experiences across our Ocean and River Cruise itineraries, ensuring every experience is accurate, inspiring and aligned with our product strategy. You will be responsible for:

• System administration and data input to support the delivery of Destination Experience information
• Setting up excursions in line with planned itineraries to ensure guests receive accurate pre cruise information
• Reviewing content to ensure all guest facing information is correct and meets expectations
• Supporting the operational delivery of shore excursion programmes across all destinations
• Managing excursion capacity to ensure guests can enjoy their first choice experiences
• Enhancing River Cruise content to ensure it is engaging, inspirational, informative and factual
• Ensuring consistency of information across all cruise vessels
• Liaising with internal teams and external suppliers to support and enhance guest experiences
• Championing product quality by ensuring all excursions meet health, safety and insurance guidelines
• Conducting research to ensure Saga Cruises remains a market leader of bespoke quality experiences
• Responding to sales team queries
• Supporting the wider cruise operation as required

You're someone who thrives in a fast moving environment and takes pride in delivering exceptional guest experiences. You're organised, proactive and able to work with accuracy and care, even when juggling multiple deadlines.

You bring:

• Strong organisational, time management and multi tasking skills
• Confidence using systems (Taurus, MXP, Word, Excel, Outlook[JN1.1]) and strong numeracy and literacy
• Excellent administrative, analytical and problem solving abilities
• A guest centric mindset with a passion for creating memorable experiences
• Flexibility, adaptability and a calm, proactive approach under pressure
• Excellent communication and relationship building skills
• The ability to build productive internal and external relationships

Desirable:

• Knowledge of Saga's cruise operation
• Destination knowledge
• Familiarity with Saga systems
• MXP experience

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special, Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values underpin our approach and help guide us to deliver our purpose. We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment. Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

Salary £25,000 to £27,000 depending on experience Permanent Hybrid / Home and Folkestone, At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

Benefits available for this role:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform