Despatch Operations Lead – OTIF & Safety

Polypipe Building Products; Edlington; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Contributory pension

Life assurance

Enhanced maternity & paternity pay

Save as you earn

Sharesave Scheme

Health & wellbeing initiatives

On-site occupational health services

Staff discount

Job summary

Genuit Group seeks an experienced Despatch Supervisor to lead day-to-day despatch operations, ensuring orders are picked, loaded and dispatched on time with a strong emphasis on health, safety and quality. The role requires hands-on leadership and proactive problem-solving across the despatch team and wider operation.

You will drive continuous improvement, monitor performance against KPIs, and support colleagues to maintain high service levels while prioritising safe working practices.

Qualifications

• Experience in supervising despatch or warehouse teams in a manufacturing or distribution setting.
• Solid understanding of despatch operations and health & safety practices.
• Proven ability to lead, prioritise and make decisions under pressure.
• Knowledge of KPI tracking and continuous improvement initiatives.

Responsibilities

• Despatch Operations: Manage daily despatch, ensure orders are prepared and dispatched on time.
• Safety & Compliance: Enforce safe loading, housekeeping and site rules.
• People Leadership: Lead Despatch Team Leaders, allocate resources and train staff.
• Performance Monitoring: Track KPIs, OTIF, productivity and customer service.
• Process Improvement: Identify and implement efficiency and safety improvements.

Skills

Supervisory experience

Warehouse operations

Leadership

Health & Safety knowledge

MHE knowledge

ERP/WMS experience

KPI & data analysis

Transport coordination

Education

IOSH or safety qualification

Tools

ERP systems

WMS systems

MHE knowledge

Job description

Genuit Group seeks an experienced Despatch Supervisor to lead day-to-day despatch operations, ensuring orders are picked, loaded and dispatched on time with a strong emphasis on health, safety and quality. The role requires hands-on leadership and proactive problem-solving across the despatch team and wider operation.

You will drive continuous improvement, monitor performance against KPIs, and support colleagues to maintain high service levels while prioritising safe working practices.