Despatch Coordinator/Office Administrator

Strive Badge; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

Strive Badge, a leading promotional merchandise company with offices in North Finchley, North London, is seeking a Despatch Coordinator/Office Administrator. This full-time role is 37.5 hours per week, Monday to Friday, in the office, with a salary of £25,000 per annum.

You will provide administrative support to a small head office team, handle despatch duties, coordinate shipments, and liaise with suppliers and customers to maintain high service standards.

Qualifications

• Attention to detail and multi-tasking are essential in a busy office role.
• Ability to prioritise and schedule a busy workload.
• Excellent communication skills, both verbal and written.
• Good IT literacy and organisational skills are required.
• Ability to lift, sort and pack consignments as part of despatch duties.
• Professional and punctual in all duties.

Responsibilities

• Despatch and post room duties.
• Sorting, lifting, and packing consignments.
• Tracking shipments from far east factories.
• Processing despatch sheets, invoices and packing lists from suppliers.
• Ensuring all orders are on schedule and chasing overdue orders.
• Arrange DHL/FedEx pick-ups in the UK and manage courier deliveries.
• Ship goods to the UK and Europe; liaise with factories and shippers.

Skills

Attention to detail

Multi-tasking

Prioritisation

Telephone manners

Communication skills

Organization

Customer focus

Stakeholder communication

IT literate

Time management

Punctuality

Manual handling

Job description

Job Description

£25,000 per annum

Job description

This is a full-time position, working 5 days (Mon-Fri) in the office.

The role is a junior position, and you will expect to be working 37.5 hours a week.

We are a leading promotional merchandise company designing and supplying corporate promotional products. We have offices in the North Finchley area of North London area.

We enjoy long-standing relationships with trade clients throughout the UK.

We are an ISO9001 (Quality) certificated company.

We are looking for a Despatch Coordinator/Office Administrator to work within our small, diverse head office. The position requires good all round office skills, an organised and methodical manner and good communication skills. The successful candidate will show initiative and be a good team player, who is able to adapt to a wide range of situations and provide administrative support to a small team.

Tasks will include

• Despatch and post room duties
• Sorting, lifting, and packing consignments of packages
• Tracking shipments from far east factories
• Processing and checking despatch sheets, email invoices and packing lists from suppliers
• Ensuring all orders are on schedule
• Chasing suppliers regarding overdue orders

• Arranging DHL/FedEx pick-ups in UK
• Dealing with the overnight couriers directly, if the goods cannot be delivered for some reason and arranging re-delivery
• Shipping goods out to the UK and Europe.

• Preparing despatch notes & labels
• Liaising with factories and shippers at all stages
• Emailing customers with tracking numbers
• Dealing with Mail/Post including opening, posting and franking mail
• Answering telephone calls
• Supporting the Production and Sales team with complete back up when required
• Organising customer quotes and liaising with factories.
• Archiving the orders into files
• Providing general administrative support to other members of team in a small office
• Ensuring a high quality of service is always maintained.

Skills and competencies required

• Good attention to detail/Multi-tasking
• Ability to prioritise and schedule a busy workload
• Good telephone manner
• Communication skills (both verbal and written)
• Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.
• Customer focused
• Ability to communicate effectively with clients & 3rd parties
• IT literate
• Time Management, working to fixed deadlines
• Professionalism and Punctuality
• Ability to lift, sort and pack consignments of packages.

The Job Description is not definitive and is subject to revision in the light of developing services and in consultation with the post holder.