Desktop Analyst

Huxley; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Pension

Social events

Volunteering

Job summary

Huxley in London is seeking a 1st/2nd Line Support Analyst to join a small IT support team within the financial services sector. You will provide day-to-day technical support to users, resolving hardware, software and access issues.

The role offers 40 hours per week, onsite in Mayfair, with opportunities to develop into a stronger 2nd line position and to work with Microsoft 365, AD and Intune.

Qualifications

• Minimum 1 year in a 1st line, service desk or desktop support role.
• Good knowledge of Microsoft technologies (Windows, M365).
• Basic Active Directory and user administration experience.
• Confident troubleshooting Windows and Microsoft 365 issues.
• Good communication and customer service skills.
• Keen to develop into a stronger 2nd Line Support position.

Responsibilities

• Provide 1st and 2nd line IT support to end users
• Troubleshoot hardware, software and connectivity issues
• Manage user accounts, passwords and permissions
• Set up laptops, desktops and mobile devices
• Log and manage incidents through the ticketing system
• Escalate more complex issues where required

Skills

1st/2nd Line

Service Desk

Desktop Support

Customer Service

Microsoft Stack

Tools

Active Directory

Azure AD / Entra ID

Intune

Microsoft 365

Windows 10/11

VPN

Teams & Outlook

Job description

1st / 2nd Line Support Analyst

We are looking for a 1st / 2nd Line Support Analyst to join a small IT support team within the financial services industry. You will provide day-to-day technical support to users, resolving hardware, software and access issues.

Key Responsibilities

• Provide 1st and 2nd line IT support to end users
• Troubleshoot hardware, software and connectivity issues
• Manage user accounts, passwords and permissions
• Set up laptops, desktops and mobile devices
• Log and manage incidents through the ticketing system
• Escalate more complex issues where required

Technologies

• Windows 10 / 11
• Microsoft 365
• Active Directory
• Entra ID / Azure AD
• Microsoft Intune
• Microsoft Teams and Outlook
• Basic networking, VPN and connectivity
• Laptop and desktop hardware

Requirements

• 1 year experience in a 1st Line, Service Desk or Desktop Support role
• Good understanding of the Microsoft technology stack
• Basic Active Directory and user administration experience
• Confident troubleshooting Windows and Microsoft 365 issues
• Good communication and customer service skills
• Keen to develop into a stronger 2nd Line Support position

Logistics

• Monday - Friday (40 hours a week)
• London, Mayfair
• Onsite

Benefits

• Salary £28,000 - £35,000 depending on experience
• Health and wealth benefits
• Private company pension
• Social events
• Volunteering and community engagement opportunities