Desktop Administrator II, IT Infrastructure

Ryan; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Home Office Stipend

Gym membership or equipment

Tuition reimbursement after one year

Job summary

Talantir in the United Kingdom is seeking a Desktop Administrator II to support and maintain distributed workstation environments for 6,000+ users. The role covers hardware/software installation, configuration, maintenance, and Tier 1-2 IT support.

You will assist with imaging, deployments, asset tracking, onboarding, and on-call rotations, while ensuring security and compliance, with opportunities for automation and cross-team knowledge sharing.

Qualifications

• High-school diploma or GED required.
• 3-5 years of desktop support in a corporate/enterprise environment.
• Experience supporting Windows and macOS devices.
• Familiarity with Ivanti or ServiceNow ticketing systems.

Responsibilities

• Provides Tier 1-2 helpdesk support for 6,000+ users in an enterprise environment.
• Supports desktop hardware/software deployments, imaging, and patching.
• Maintains hardware assets and inventory records.
• Assists with onboarding and workstation setups including moves.
• On-call desktop administration rotation as needed.

Skills

Desktop support

Windows 11

macOS

Microsoft 365

Active Directory

Troubleshooting

PowerShell

Remote support

Education

High-school diploma or GED

Tools

Ivanti

ServiceNow

TeamViewer

Intune

SCCM

Job description

Why Ryan?

Competitive Compensation and BenefitsHome Office StipendBusiness Connectivity Reimbursement (Phone/Internet)Gym Membership or Equipment ReimbursementLinkedIn Learning SubscriptionFlexible Work EnvironmentTuition Reimbursement After One Year of ServiceAccelerated Career PathAward-Winning Culture & Community Outreach

Desktop Administrator II supports and maintains distributed workstation environments across the Firm.

Responsibilities include, but are not limited to: installation, configuration, maintenance, and troubleshooting of both hardware and software in a corporate environment. The role provides Tier 1-2 support, contributes to internal IT initiatives, and helps foster operational knowledge across the team.

Duties And Responsibilities

People:

• Provides Tier 1-2 helpdesk support in an enterprise computing environment of 6,000+ users.
• Participates in team knowledge sharing and informal cross-training efforts.
• Offers guidance and peer mentorship to Team Members
• Troubleshoots and resolves technical issues up to VP-level Team Members with professionalism, positivity, and urgency.
• Participates in cross-training and knowledge sharing with Team Members.
• Participates in the Desktop Administration on-call support rotation as needed.

Client

• Responds to support tickets and service requests via collaboration tools using phone, ticketing systems, and remote tools.
• Supports both remote and in-office users, ensuring resolution within SLA targets.
• Assists with desktop software deployments, imaging, application installations, and patching.
• Helps track and maintain hardware assets and inventory records.
• Supports end-user onboarding and workstation setups, including office moves and hardware swaps.

Value

• Performs diagnostics, imaging, and repair of desktops, laptops, and peripheral devices such as monitors and printers.
• Supports office moves and equipment relocations, including workstation reconnects and peripheral configuration.
• Ensures endpoints are compliant with Firm standards for security, firmware, patching, antivirus, and encryption.
• Maintains current BIOS/firmware and standard software versions on supported devices.
• Collaborates with cross-functional infrastructure and network teams during escalated troubleshooting or upgrades.
• Contributes to process improvement and efficiency through documentation, automation support, and ticket trend analysis.
• Assists in hardware inventory management and lifecycle tracking of firm-owned equipment.
• Adheres to Firm policies, including software licensing, data handling protocols, and privacy regulations (e.g., GDPR).
• Other duties as assigned.

Education And Experience

High-school diploma or GED required;3-5 years of desktop support experience in a corporate or enterprise environment, supporting both Windows and macOS devices preferred

Computer Skills

Strong technical troubleshooting skills are required, with working knowledge of Windows 11, macOS, and Microsoft 365 applications (Outlook, Word, Excel, and OneDrive). Experience supporting collaboration and conferencing tools such as Zoom and Microsoft Teams is also required.The role requires hands-on experience with ticketing systems such as Ivanti or ServiceNow, remote support platforms like Ivanti Neurons or TeamViewer, and endpoint management tools such as Microsoft Intune and SCCM. A solid understanding of Active Directory for user and device management is expected.Familiarity with device encryption (e.g., BitLocker), basic network troubleshooting, software deployment, firmware updates, and secure imaging best practices are highly preferred. Exposure to PowerShell scripting and automation tools is a plus.

Certificates And Licenses

A valid driver's license is required due to occasional travel and on-site support. Industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are preferred. Certifications in ITIL Foundation or Jamf 200 (for macOS environments) are considered a plus. Exposure to security or network-focused training, such as CompTIA Network+ or Security+ are beneficial.

Supervisory Responsibilities

This position has no supervisory responsibilities.