Desktop Support Specialist II

PCI TRGR Penn Pharmaceutical Services Ltd; Tredegar; On-site; GBP 28,000 - 34,000; Full time

Job summary

PCI Pharma Services is seeking a Desktop Support Specialist II to provide daily end-user support across the organization. Responsibilities include monitoring the Solution Centre, performing OS updates, antivirus setup, and software installations, while handling hardware setups and network configurations.

Strong teamwork and proactive problem-solving are essential. The role requires a Bachelor's degree in a computer-related field or equivalent experience in helpdesk.

Qualifications

• Bachelor's degree in computer-related field or equivalent experience in a helpdesk related role.
• Experienced with hardware / software and troubleshooting.
• Basic knowledge of TCP/IP, DHCP, AD, EMC, & DNS.
• Experience in MS Office, computer setup, software installs and basic network connectivity issues.

Responsibilities

• Provide end user support by monitoring the Solution Centre and responding to submissions.
• Perform hardware/software installs and configurations, OS updates, antivirus, and printer setup.
• Coordinate with third party service providers for repairs and configurations under maintenance or outsourced systems.
• Keep up to date with current technologies and provide professional end-user assistance via phone, email, Bomgar or Solution Centre.

Skills

Math skills

Computer skills

English proficiency

Reasoning

Attention to detail

Time management

Team work

Education

Bachelor's degree in computer-related field

Tools

Spiceworks

Bomgar

MS Office

Active Directory

EMC

DNS

Job description

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Job Description

General Purpose of Role: The Desktop Support Specialist II's primary responsibility is daily support of PCI end users. This will be accomplished by monitoring the Solution Center and resolving Solution Center submissions efficiently. Diagnose computer hardware / software, & network connectivity accurately and efficiently. Use good judgement in determining if issue needs escalation. Performs hardware / software installs & provide all support in a professional manner.

Main Responsibilities:

End user support Monitor Solution Centre, Spiceworks Computer setups, which includes, but is not limited to: Operating Systems setup, installation of MS updates, Anti-Virus installation / configuration, software installation / configuration, network configuration, image / re-image PC / laptops. Proficient with MS Office installation, configuration, and troubleshooting Basic hardware & software trouble shooting, ability to install / upgrade hardware / software. Network user creation / deletion, basic knowledge of AD Mailbox creation / deletion, distribution group maintenance, basic knowledge of EMC iPhone setup & IOS troubleshooting. Procurement of, but not limited to: Computers, desktops, & printers Proper escalation of Solution Centre submissions Provide one on one assistance to end users by either phone, email, Bomgar, or Solution Centre Coordinate with third party service providers for timely repair / configurations of systems under maintenance agreement warranty or systems that are outsourced. Keep up to date with current technologies.

Specific Qualifications:

Bachelor's degree in computer related field or equivalent experience in helpdesk related field Experienced with hardware / software Experienced in troubleshooting network connectivity issues Basic understanding of TCP/IP, DHCP, AD, EMC, & DNS Experience in troubleshooting in, but not limited to: MS Office, Computer setup, software installs, & basic network connectivity issues iPhone setup & IOS troubleshooting Ability to prioritize work with little to no supervision, which includes ability to elevate issues when needed Be able to work as part of team, but also be able to work on projects alone

Specific Knowledge / Skills:

Competence: Essential Basic Mathematical Skills Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs. Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertaining to professional needs. High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardisation. Ability to interpret a variety of instructions that may be provided in various forms. High Standard of Report Writing Desirable Understanding of GMP. Ability to demonstrate attention to detail. Ability to display excellent time management skills. Ability to work independently and/or as part of a team.

Behavioural Competencies:

Analytical thinking and problem-solving. Ability to work well under pressure with conflicting priorities. Extremely high personal integrity. Excellent customer service skills. Team player. Judgement and decision-making.

#LI-MS1 Join us and be part of building the bridge between life changing therapies and patients. Let's talk future

Equal Employment Opportunity (EEO) Statement:

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

Why work for PCI Pharma Services?

At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don't say no, we figure out how.