Desktop Support Engineer - Plymouth

Blupace Tech; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

BlupaceTech, Plymouth-based, is seeking a Desktop Support Engineer to provide day-to-day local and remote support for hardware, software and applications. You’ll handle inbound calls, troubleshoot issues, and document resolutions in the ticketing system, ensuring service levels across shifts.

Ideal candidates have 3+ years IT experience, strong Windows and AD skills, and familiarity with ITSM tools like ServiceNow. On-site role at 1 Charles Street, Plymouth, with occasional off-hours support.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• CompTIA A+ or MCP or better.
• 3–5 years of relevant IT experience.
• Experience with Windows 10–11, Active Directory, GPOs, MS Office 365, hardware installation and troubleshooting, thin clients, VDI/virtual client, Citrix client, antivirus solutions, and helpdesk ticketing.

Responsibilities

• Provide first/second level support for hardware, software and applications.
• Troubleshoot and document steps in the ticketing system.
• Coordinate with supervisors and managers to ensure SLA and operational consistency.
• Install, upgrade, and support Windows 10/11, Office 365, Cisco Jabber, and other desktop applications.
• Assist Apple users with Mac basics when needed.
• Maintain and repair desktops, laptops, printers and peripherals.
• Diagnose network and workstation issues using appropriate tools.
• Collaborate with IT teams across shifts and locations.

Skills

Windows 10-11

Active Directory

GPOs

MS Office 365

PC hardware

Thin clients

VDI

Citrix client

Antivirus solutions

Helpdesk ticketing

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

ITSM tools

Cisco Jabber

Job description

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working: Looking for Desktop Support Engineer

• It is a Plymouth based contractual opportunity, Band 2 engineer.
• Scope Work - Dispatch & SV Visit
• No Sponsorship provided for this role.
• Location - 1 Charles Street, PL1 1EA, Plymouth
• Required Exp. -3+ yrs

Job Description

Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Candidate Required Minimum Qualifications and Skills

• Bachelor’s degree or equivalent in Computer Science or related field
• CompTIA A+, Microsoft Certified Professional (MCP) or better
• Minimum of 3 -5 years of relevant IT experience
• Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Thin clients , VDI /Virtual client ,citrix client Enterprise anti-virus solutions, Helpdesk ticketing system
• Basic understanding of Network devices like switches, Routers, Firewalls and other managed/un-managed Network devices like wireless APs, Wireless Controller, servers, Multiplexers
• Resource should be an English speaker and be well versed with local language
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Proven analytical, troubleshooting and problem-solving skills
• Understands ITSM tools, And having goods hands on in Service Now
• Proven ability to multi-task, effectively determine priorities and meet SLA
• Excellent communication relationship-building and internal customer service skills
• Adaptable and flexible in a fast-changing industry and work environment
• Willing to work off-hours and weekends when required for projects or emergency support

Responsibilities

• Provide first/second level contact and problem resolution for customer issues
• Work with vendors to remediate complex AV issues as needs
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents
• Install, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 365, Cisco Jabber, another authorized desktop application
• Should have basic knowledge of Mac operating system, to support Apple pc users
• Install, upgrade, support and troubleshoot for printers, computer hardware
• Performs general preventative maintenance tasks on computers, laptops, printers
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecom