Desktop Support Engineer -Craigavon

Blupace Tech; Craigavon; On-site; GBP 26,000 - 32,000; Full time

Job summary

BlupaceTech in the United Kingdom is seeking a Band 2 Desktop Support Engineer with 3+ years of experience for project work across multiple locations, primarily covering Belfast catchment.

The role involves on-site and remote support, fault diagnosis, and ticketing, with a 12-month rolling contract and no sponsorship. You will work across Belfast, Ballymena and Newry to resolve hardware and software issues efficiently.

Qualifications

• Bachelor’s degree in Computer Science or related field is required.
• Relevant IT experience 3–5 years.
• Certifications: CompTIA A+ or MCP preferred.
• Strong knowledge of Windows 10–11, AD, and Office 365.
• Understanding of networks including switches, routers, and firewalls.
• English speaking with familiarity of local language.

Responsibilities

• Provide first/second level IT support and resolve issues.
• Engage vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolutions.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows 10/11 and Office 365; Cisco Jabber and other authorized desktop apps.
• Support Mac OS to assist Apple users.
• Install, upgrade, support and troubleshoot printers and computer hardware.
• Perform preventative maintenance on computers, laptops, printers.
• Perform remedial repairs on desktops, laptops, printers and peripherals.
• Use diagnostic tools to troubleshoot network connectivity and hardware/software issues.
• Broad IT experience with basic networking, servers, AV, devices and telecoms.

Skills

Analytical thinking

Troubleshooting

Customer service

Communication skills

Multi-tasking

English speaker

Education

Bachelor's degree in Computer Science

CompTIA A+

Microsoft Certified Professional (MCP)

Tools

Active Directory

GPOs

MS Office 365

Thin clients

VDI/Virtual client

Citrix Client

Enterprise antivirus solutions

Helpdesk ticketing system

ServiceNow

Cisco Jabber

Job description

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working

• We are looking for Band 2 engineer with 3+ yrs of exp for project work across multiple locations
• Tenure -12 months, rolling contract -Dispatch & Scheduled visit
• It is an Belfast Catchment (Below are the locations in the catchment to cover)
• No Sponsorship provided for this role

The location covered in the catchment are where support is required.

• Belfast -BT1 5DG , BT1 1DA ,BT8 6FX
• Ballymena -BT43 6UF
• Newry -BT35 8QF

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite

Candidate Required Minimum Qualifications and Skills

• Bachelor’s degree or equivalent in Computer Science or related field
• CompTIA A+, Microsoft Certified Professional (MCP) or better
• Minimum of 3 -5 years of relevant IT experience
• Windows 10-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Thin clients , VDI /Virtual client ,citrix client Enterprise anti-virus solutions, Helpdesk ticketing system
• Basic understanding of Network devices like switches, Routers, Firewalls and other managed/un-managed Network devices like wireless APs, Wireless Controller, servers, Multiplexers
• Resource should be an English speaker and be well versed with local language
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Proven analytical, troubleshooting and problem-solving skills
• Understands ITSM tools, And having goods hands on in Service Now
• Proven ability to multi-task, effectively determine priorities and meet SLA
• Excellent communication relationship-building and internal customer service skills
• Adaptable and flexible in a fast-changing industry and work environment
• Willing to work off-hours and weekends when required for projects or emergency support

Responsibilities

• Provide first/second level contact and problem resolution for customer issues
• Work with vendors to remediate complex AV issues as needs
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents
• Install, upgrade, support and troubleshoot Windows 10,11 and Microsoft Office 365, Cisco Jabber, another authorized desktop application
• Should have basic knowledge of Mac operating system, to support Apple pc users
• Install, upgrade, support and troubleshoot for printers, computer hardware
• Performs general preventative maintenance tasks on computers, laptops, printers
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecom