Desktop Support Apprentice - Level 3 IT Technician Program

Lockheed Martin; Greater London; Hybrid; GBP 15,000 - 19,000; Full time

Job summary

Lockheed Martin is offering an IT Solutions Apprentice role based in London with possible Havant placement, within the IT Function. The program enables you to complete a Level 3 Information Communication Technician apprenticeship with Impact Futures.

The role focuses on hands-on desktop support for end users, devices, and basic IT operations across LMUK. You will gain experience across incident management, asset control, and project work in a large, UK-wide IT environment.

Qualifications

• GCSE English, Maths and IT at minimum.
• Proven customer service skills and a desire to help end users.
• Clear communication, both written and verbal.

Responsibilities

• Assist day-to-day technical support for end-users of client systems, VOIP, smartphones, tablets, printers and hardware.
• Help with incidents and requests via the Service Desk ticket system.
• Maintain the asset tracking system when required.
• Participate in projects such as software/hardware refresh programmes.
• Support iOS devices deployment and ongoing usage.
• Assist with software vulnerability management.
• Possible travel to support other sites within the UK.

Skills

Customer service

End-user IT

Team player

Self-starter

Problem solving

Communication skills

Willingness to learn

Education

GCSE English/Math/IT

Job description

Lockheed Martin is offering an IT Solutions Apprentice role based in London with possible Havant placement, within the IT Function. The program enables you to complete a Level 3 Information Communication Technician apprenticeship with Impact Futures.

The role focuses on hands-on desktop support for end users, devices, and basic IT operations across LMUK. You will gain experience across incident management, asset control, and project work in a large, UK-wide IT environment.