Desktop Support Analyst

G & A Barnie Group Ltd; Inverness; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company pension

On-site parking

Private medical insurance

Job summary

G&A Barnie Group Ltd is seeking an experienced IT Support specialist to join our in-house team in Inverness, Highland. The role focuses on providing first and second-line technical support across all IT areas, building and configuring laptops, and maintaining hardware and software across the business.

The ideal candidate will have at least 3 years in IT support, strong troubleshooting skills, and a proactive, organized approach.

Qualifications

• At least 3 years of IT support experience.
• Ability to understand user needs and resolve issues.
• Strong troubleshooting and quick learning.
• Proactive, organized and able to prioritise workloads.
• Friendly, personable communication.
• Driving licence desirable; flexibility with hours.
• Desktop support experience preferred.
• Willing to commute to or relocate to Inverness.

Responsibilities

• Provide first and second-line IT support across all IT areas.
• Build, deploy and configure laptops for new and existing employees.
• Upgrade hardware and peripherals as required.
• Procure IT equipment and software licences where required.
• Act as a key point of contact for technical knowledge and expertise.
• Follow and adhere to processes and procedures, while checking and advising where improvements can be made.
• Communicate effectively with other IT team members and provide regular updates.
• Support employees and help ensure systems run smoothly by resolving issues in a timely manner.
• Deal with calls, emails and in-person requests for IT support.
• Escalate issues where necessary and contribute to resolving them efficiently.

Skills

IT support

Troubleshooting

Time management

Communication

Adaptability

Driving licence

Tools

Windows

Active Directory

Microsoft 365

SharePoint

PowerShell

Excel

Office 365

Android

Job description

Salary: £35,000 - 45,000 per year

Requirements

• We are looking for a team player with at least 3 years of experience in an IT Support role.
• We need someone who can understand user needs, manage issues through to resolution, and escape where necessary.
• Strong troubleshooting skills and the ability to learn quickly are essential.
• A proactive, highly organised approach with the ability to prioritise workloads and adapt to change is required.
• A friendly and personable manner when dealing with colleagues is important.
• A full driving licence is desirable, and willingness to work flexibly in line with our business needs is preferred.
• Experience with desktop support is preferred.
• Applicants should be able to commute to or relocate to Inverness, Highland before starting work.

Responsibilities

• Provide first and second-line technical support across all IT areas.
• Build, deploy and configure laptops for new and existing employees.
• Upgrade hardware and peripherals as required.
• Procure IT equipment and software licences where required.
• Act as a key point of contact for technical knowledge and expertise.
• Follow and adhere to processes and procedures, while checking and advising where improvements can be made.
• Communicate effectively with other IT team members and provide regular updates.
• Support employees and help ensure systems run smoothly by resolving issues in a timely manner.
• Deal with calls, emails and in-person requests for IT support.
• Escalate issues where necessary and contribute to resolving them efficiently.

Technologies

• Hardware
• Support
• Active Directory
• Android
• Excel
• Microsoft 365
• Office 365
• PowerShell
• Security
• SharePoint
• Windows

More

We are G&A Barnie Group Ltd, a small and dynamic team working across multiple sites, providing first and second-line technical support across all company IT areas. We offer a competitive salary, excellent benefits, support career development, and value a good work/life balance. The role is permanent, full-time, based in person in Inverness, Highland, with limited scope for out-of-hours work. Benefits include a company pension, on-site parking and private medical insurance.