IT Support Analyst

Think Staffing; Perth; On-site; GBP 26,000 - 27,000; Full time

Job summary

Think Staffing, Perth-based, is seeking a 1st Line IT Support Analyst to provide on-site end-user support for hardware, software, networks, and connectivity. The role offers on-site work in Perth with two shift patterns and a structured training & long-term employment path.

Salary is £26,000–£27,000 depending on experience and probation outcomes. Candidates should have basic IT experience, strong communication, and a customer-focused mindset, with knowledge of Windows 10/Office 365, ITIL basics,

Qualifications

• We require at least some basic IT experience.
• Excellent communication skills are essential.
• A basic technical understanding to solve simple problems is required.
• Basic knowledge of network troubleshooting is preferred.
• Ability to work on own initiative and willingness to learn.
• Team player who contributes to discussions and seeks clarification when unsure.
• Excellent customer service and telephone manner.
• Basic knowledge of ITIL standards.
• Good knowledge of Microsoft OS and Office 365, with ability to operate with minimal guidance.
• Basic knowledge of iOS and Android mobile operating systems.
• Full UK driving licence or working toward one.

Responsibilities

• We provide first line support to end users on hardware, software, network, and connectivity issues via telephone, email, chat, self-service, and in person.
• We perform initial triage and diagnosis and resolve issues where possible within SLAs.
• We fulfill service requests, including ordering new equipment and arranging delivery or configuration before sending to the customer.
• We test updates for our ServiceNow platform.

Skills

IT experience

Excellent communication

Basic technical understanding

Network troubleshooting

Initiative

Team player

Customer service

ITIL knowledge

Windows 10 & Office 365 knowledge

iOS & Android knowledge

UK driving licence

Tools

ServiceNow

Office 365

Windows 10

Mobile OS (iOS/Android)

Job description

Salary: £26,000 - 27,000 per year

Requirements:

• We require at least some basic IT experience.
• We require excellent communication skills.
• We require a basic technical understanding to solve simple problems.
• We prefer basic knowledge of network troubleshooting.
• We need someone able to work under their own initiative and motivated to learn.
• We need a team player who contributes to team discussions and seeks clarification when unsure.
• We require excellent customer service skills and an exceptional telephone manner.
• We require basic knowledge of ITIL standards.
• We require good knowledge of Microsoft operating systems and products, with an emphasis on Windows 10 and Microsoft Office 365, and the ability to operate confidently with minimal guidance.
• We require basic knowledge of iOS and Android mobile operating systems.
• We require a full UK drivers licence or someone working towards obtaining one.

Responsibilities:

• We provide first line support to end users on hardware, software, network, and connectivity issues via telephone, email, chat, self-service, and in person.
• We carry out initial triage and diagnosis of problems and resolve issues where possible in a timely manner in line with SLAs.
• We complete service request fulfilment, including ordering new equipment and arranging delivery or configuration before it is sent to the customer.
• We carry out testing when updates are released for our ServiceNow platform.

Technologies:

• Android
• Hardware
• Support
• ITIL
• ITSM
• Mobile
• Network
• Office 365
• ServiceNow
• Windows
• iOS

More:

We are hiring a 1st Line IT Support Analyst to act as the central point of contact for 1st line IT incidents and service requests, supporting internal customers across multiple sites. The role is based on site in Perth and follows two alternating shift patterns: 8.00 am to 4.30 pm and 9.00 am to 5.30 pm. We offer training opportunities and long-term employment, and the salary is circa £26,000 depending on experience, rising to £27,000 after the probationary period.

last updated 36 week of 2026