Temporary Desktop Support Technician (onsite)

Brown Brothers Harriman & Co.; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Brown Brothers Harriman & Co. in London is seeking a Junior Desktop Support Technician (temp role) to provide first‑line IT support to local and global users by phone, remote tools, and in‑person assistance.

You will help with hardware, software, and connectivity issues, assist with desktop and laptop configurations, and support meeting room tech, AV equipment, and collaboration tools such as Teams and Zoom.

Qualifications

• 1–2 years’ experience in IT support or service desk roles.
• Good understanding of Windows 10/11 and Microsoft 365.
• Basic hardware, desktop, laptop, and mobile device troubleshooting.
• Familiarity with ticketing systems and remote support tools.
• Interest in audio-visual and collaboration tech (Teams, Zoom, Cisco, or Poly).
• Strong customer service and communication skills.
• Eagerness to learn new technologies.
• Ability to manage multiple tasks in a team environment.

Responsibilities

• Provide first-line IT support to local and global users via phone, remote support tools, and in‑person assistance.
• Assist users with hardware, software, and connectivity issues, escalating more complex incidents when required.
• Support the installation, configuration, and replacement of desktop and laptop computers, peripherals, and mobile devices.
• Assist with meeting room technology, video conferencing systems, and collaboration tools such as Microsoft Teams and Zoom.
• Provide support for trading floor technologies, including Bloomberg and IPC systems.
• Log, track, and update support tickets to ensure issues are resolved within agreed service levels.
• Assist with office moves, equipment deployments, and hardware refresh activities.
• Participate in system upgrades, software rollouts, and IT improvement projects.
• Maintain accurate documentation of support procedures and common solutions.
• Support client events and meetings by ensuring audio‑visual equipment is functioning correctly.

Skills

Windows 10/11 & Microsoft 365

Hardware troubleshooting

Customer service

Communication skills

Team collaboration

Learning mindset

Remote support tools

Education

CompTIA A+ / Network+ or similar entry-level IT certifications

Microsoft Fundamentals certifications

ITIL Foundation (or willingness to obtain)

Tools

Ticketing systems (e.g., Zendesk, ServiceNow)

Remote support tools

Video conferencing tooling (Teams/Zoom)

Job description

At BBH, partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. This role is a Junior Desktop Support Technician (temp role) based in London.

Main Responsibilities

• Provide first‑line IT support to local and global users via phone, remote support tools, and in‑person assistance.
• Assist users with hardware, software, and connectivity issues, escalating more complex incidents when required.
• Support the installation, configuration, and replacement of desktop and laptop computers, peripherals, and mobile devices.
• Assist with meeting room technology, video conferencing systems, and collaboration tools such as Microsoft Teams and Zoom.
• Provide support for trading floor technologies, including Bloomberg and IPC systems.
• Log, track, and update support tickets to ensure issues are resolved within agreed service levels.
• Assist with office moves, equipment deployments, and hardware refresh activities.
• Participate in system upgrades, software rollouts, and IT improvement projects.
• Maintain accurate documentation of support procedures and common solutions.
• Support client events and meetings by ensuring audio‑visual equipment is functioning correctly.

Working Hours

This role operates on a rotating shift pattern to ensure adequate support coverage. Shifts alternate between:

• Early Shift: 07:30 – 16:00
• Late Shift: 09:00 – 17:30

Flexibility may occasionally be required to support project work, technology rollouts, or business‑critical activities outside of standard hours.

Client Interaction

Deliver a professional and customer‑focused support experience. Communicate technical issues clearly to end users and provide regular updates on support requests. Work closely with colleagues, vendors, and other IT teams to resolve issues efficiently and demonstrate a proactive approach to learning and improving service delivery.

Projects and Development

Participate in local and global IT initiatives and technology rollouts. Gain exposure to enterprise technologies, infrastructure, and support processes. Develop technical knowledge through training, mentoring, and hands‑on experience, and contribute ideas to improve team processes and user experience.

Qualifications and Experience

• 1–2 years’ experience in an IT support, service desk, or customer‑facing technical role (including internships or placements).
• Good understanding of Windows10/11 and Microsoft 365 applications.
• Basic knowledge of desktop, laptop, and mobile device troubleshooting.
• Familiarity with ticketing systems and remote support tools is beneficial.
• Interest in audio‑visual and collaboration technologies such as Teams, Zoom, Cisco, or Poly.
• Strong customer service and communication skills.
• Eagerness to learn new technologies and develop technical skills.
• Ability to manage multiple tasks and work effectively in a team environment.

Desirable Qualifications

• CompTIAA+, Network+, or similar entry‑level IT certifications.
• Microsoft Fundamentals certifications.
• ITIL Foundation (or willingness to obtain).

We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please apply.