Technology Support Analyst

DVF Recruitment; Greater London; On-site; GBP 38,000 - 48,000; Full time

Job summary

DVF Recruitment in London is seeking a Technology Support Analyst I to join the Firms Technology & Information Services team. You will resolve complex desktop, notebook, and remote computing issues, and support hardware, systems software, and applications.

Based in the London office, you will handle Cisco VOIP administration, printers/MFDs, and end-user assistance for firm-approved apps such as Microsoft Office 365, iManage, Litera ChangePro, InTapp Time, and VPN.

Qualifications

• Experience supporting desktop and notebook systems, hardware, and end-user services.

Responsibilities

• Provide deskop and notebook hardware/software support to office users.

Skills

Windows 10

Microsoft Office 365

iManage

iManage Work 10

Litera ChangePro

Remote computing

Cisco VOIP

Hardware troubleshooting

Education

High school diploma or equivalent

Bachelor's degree in Computer Science or Information Systems

Tools

VMware

VPN

BlackBerry UEM

BlackBerry Work

Cisco VOIP equipment

Printers & MFD hardware

Job description

About the Role

The Technology Support Analyst I is an integral part of this FirmsTechnology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software, and applications software. This role will be located in their London office.

Responsibilities & Qualifications

Other key responsibilities include:

• Providing support to desktop and notebook systems, hardware, and customer related services
• Cisco VOIP administration, and associated equipment related to these systems and applications
• providing support to printers and Multi-Functional Device (MFD) hardware and settings
• Providing assistance to end users for firm-approved applications using a variety of different methods, software includes: Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary
• Keeping abreast of new technologies
• Reviewing appropriate Technology media sites
• Working with BlackBerry Enterprise Server, BlackBerry UEM, and BlackBerry Work to support our mobile platform
• Quickly assessing situations and providing solutions for remote access issues
• Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment

We’d love to hear from you if you:

• Possess expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage, iManage Work 10, and Litera ChangePro
• Demonstrate expert knowledge of standard hardware components and peripherals
• Display the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools

And have:

• A high school diploma or an equivalent
• A bachelor’s degree in Computer Science or Information Systems, preferably
• Technology support experience
• Experience in installations and upgrades, training and technical documentation