Desktop & Citrix IT Support Engineer – Prestwick
Airbus
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Benefits offered by this job
Job summary
Prestwick Aerosystems Limited in Prestwick, Ayrshire, hosts an IT Support Engineer role delivering desktop and remote support for UK sites under the line manager. You will support Microsoft OS, Office, Citrix, and IT ticketing, with focus on incident resolution and service requests within SLAs.
This site-based role offers 37 hours per week, a defined contribution pension, generous annual leave, bonus potential and wellbeing resources.
Qualifications
- Extensive experience in customer support.
- Experience with Microsoft Windows OS and Office applications.
- Experience with Citrix client environments.
- Experience using an IT support ticketing system.
- Basic understanding of LAN and IP telephony is a plus.
Responsibilities
- Lead desktop incident queues and prioritise workload with IT team leaders.
- Resolve UK on-site IT incidents and escalate when needed.
- Provide technical guidance to a large user base in Prestwick.
- Assist with fault resolution for incidents.
- Handle service requests (Moves, Adds & Changes) within SLAs.
- Develop and manage internal customer relationships and respond to requirements.
Skills
Job description
Prestwick Aerosystems Limited in Prestwick, Ayrshire, hosts an IT Support Engineer role delivering desktop and remote support for UK sites under the line manager. You will support Microsoft OS, Office, Citrix, and IT ticketing, with focus on incident resolution and service requests within SLAs.
This site-based role offers 37 hours per week, a defined contribution pension, generous annual leave, bonus potential and wellbeing resources.
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