IT Support Engineer

Airbus; Prestwick; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

Pension (defined contribution)

33 days annual leave

Annual bonus

Life assurance (4× salary)

Virtual GP service

Employee Assistance Programme and Well

Development and training opportunities

Free on-site parking

Free on-site parking

Job summary

Prestwick Aerosystems Limited in Prestwick, Ayrshire, hosts an IT Support Engineer role delivering desktop and remote support for UK sites under the line manager. You will support Microsoft OS, Office, Citrix, and IT ticketing, with focus on incident resolution and service requests within SLAs.

This site-based role offers 37 hours per week, a defined contribution pension, generous annual leave, bonus potential and wellbeing resources.

Qualifications

• Extensive experience in customer support.
• Experience with Microsoft Windows OS and Office applications.
• Experience with Citrix client environments.
• Experience using an IT support ticketing system.
• Basic understanding of LAN and IP telephony is a plus.

Responsibilities

• Lead desktop incident queues and prioritise workload with IT team leaders.
• Resolve UK on-site IT incidents and escalate when needed.
• Provide technical guidance to a large user base in Prestwick.
• Assist with fault resolution for incidents.
• Handle service requests (Moves, Adds & Changes) within SLAs.
• Develop and manage internal customer relationships and respond to requirements.

Skills

Customer support

Microsoft OS

Office applications

Citrix environments

IT ticketing system

LAN basics

IP telephony basics

Job description

Job Description: IT Support Engineer

Location: Prestwick, Ayrshire Hours: 37 hours per week (half‑day Friday) Type: Full‑time Salary: £38,466 Travel Required: Occasional Work Location: Site‑based (100%) Security Checks: BPSS, Disclosure Scotland, pre‑employment medical (including drug and alcohol testing)

Join One of Ayrshire’s Largest Engineering Employers

Prestwick Aerosystems continues Ayrshire’s long‑standing aircraft manufacturing tradition. From our Prestwick site, we manufacture aircraft wing structures used on Airbus commercial aircraft worldwide.

You will provide IT support to Prestwick AeroSystems Europe’s sites under the direction of line manager. Primary responsibility for desktop computing support, in person and remotely, for all employees based at the Prestwick AeroSystems UK site. Additionally, provide non-technical support as directed for infrastructure activities at the UK sites.

How you will contribute to the team

• Lead Monitor appropriate Desktop incident ticket system queues, prioritising workload in conjunction with IT team leaders to accommodate multiple conflicting demands.
• Resolve IT incidents assigned to the UK on‑site support queues, carrying out all necessary troubleshooting tasks and escalating to the relevant party when required.
• Provide technical advice to large user group of UK based Prestwick computing users.
• Assist with fault resolution for incidents.
• Carry out service requests within agreed SLAs, i.e. Moves, Adds & Changes.
• Develop and manage internal customer relationships and be responsive to customer requirements.

Requirements for the role

• Extensive experience of working in a customer support environment.
• Extensive experience of working with and supporting all the Microsoft operating systems and Office applications.
• Experience of working with and supporting Citrix client environments.
• Experience of working in an IT support ticketing system.
• Basic working level understanding of Local Area Networks preferred.
• Basic working level understanding of IP Telephony preferred.

What we will offer you

• 37‑hour working week (half‑day Friday)
• Defined contribution pension (4% employee / 8% employer)
• 33 days annual leave (rising with service)
• Annual bonus linked to company performance
• Life assurance (4× basic salary)
• Virtual GP service, Employee Assistance Programme and wellbeing support
• Professional development and training opportunities
• Free on‑site parking

Right to Work in the UK All applicants must have the legal right to work in the UK at the time of application. Prestwick Aerosystems is unable to offer visa sponsorship for this role. Any offer of employment will be subject to satisfactory Right to Work checks, carried out in accordance with UK Government requirements. You will also be required to complete employment references, Disclosure Scotland and a pre‑employment medical.

Prestwick Aerosystems is an equal opportunity employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Prestwick Aerosystems Limited Employment Type: Permanent

Your application data will be processed by Prestwick Aerosystems and other companies under the control of Airbus for all necessary hiring, vetting, and security checks. This processing is required to assess your suitability for employment. For full details on how and why Airbus uses your data, please see our Privacy Notice.

Prestwick Aerosystems is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. As a part of Airbus, Prestwick Aerosystems is committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Prestwick Aerosystems or Airbus to do so should be reported to [e-mail].

At Prestwick Aerosystems, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically‑advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel‑efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world’s leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

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