Deskside IT Engineer – Hands-on Support & Growth

Survitec Group Limited

Wirral

On-site

GBP 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

33 days holiday entitlement (including

Birthday off

Anniversary holiday

Enhanced maternity & paternity package

Cycle to Work Scheme

Life Assurance

Training & Professional Development

Employee Assistance Programme

Workplace Reward & Recognition scheme

Job summary

Survitec Group Limited is recruiting a Deskside Engineer to join the IT Team in Birkenhead. The role involves handling IT support requests, troubleshooting hardware/software issues, and deploying IT equipment and software on-site.

You will install, configure, and update tools, provide user training, and contribute to IT projects such as upgrades and migrations. A continuous improvement mindset and strong communication are essential.

Qualifications

Knowledge of MS Windows operating system and Microsoft Office.
Ability to troubleshoot IT issues and provide solutions.
Attention to detail, accuracy and quality.
Ability to work under pressure and meet deadlines.
Excellent communication, customer service and interpersonal skills.
Experience with service management tools eg ServiceNOW, SysAid etc
Willingness to learn new skills and technologies.
Continual improvement mindset.

Responsibilities

Respond to IT support requests from staff and customers via phone, email, or chat.
Troubleshoot and resolve hardware, software, network, and system issues.
Install, configure, and update IT equipment and software.
Provide training and guidance to users on how to use IT tools and applications.
Assisting with IT projects, such as system upgrades, migrations, backups, etc.
Document IT procedures, policies, and best practices.
Monitor and maintain IT inventory, security, and performance.
Collaborate with other IT staff and external vendors as needed.
Remain current regarding IT trends and developments.