Deskside Engineer

Survitec Group Limited; Wirral; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

33 days holiday entitlement (including

Birthday off

Anniversary holiday

Enhanced maternity & paternity package

Cycle to Work Scheme

Life Assurance

Training & Professional Development

Employee Assistance Programme

Workplace Reward & Recognition scheme

Job summary

Survitec Group Limited is recruiting a Deskside Engineer to join the IT Team in Birkenhead. The role involves handling IT support requests, troubleshooting hardware/software issues, and deploying IT equipment and software on-site.

You will install, configure, and update tools, provide user training, and contribute to IT projects such as upgrades and migrations. A continuous improvement mindset and strong communication are essential.

Qualifications

• Knowledge of MS Windows operating system and Microsoft Office.
• Ability to troubleshoot IT issues and provide solutions.
• Attention to detail, accuracy and quality.
• Ability to work under pressure and meet deadlines.
• Excellent communication, customer service and interpersonal skills.
• Experience with service management tools eg ServiceNOW, SysAid etc
• Willingness to learn new skills and technologies.
• Continual improvement mindset.

Responsibilities

• Respond to IT support requests from staff and customers via phone, email, or chat.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Install, configure, and update IT equipment and software.
• Provide training and guidance to users on how to use IT tools and applications.
• Assisting with IT projects, such as system upgrades, migrations, backups, etc.
• Document IT procedures, policies, and best practices.
• Monitor and maintain IT inventory, security, and performance.
• Collaborate with other IT staff and external vendors as needed.
• Remain current regarding IT trends and developments.

Skills

Windows OS

Microsoft Office

Troubleshooting

Communication

Attention to detail

Customer service

Working under pressure

Learning mindset

Tools

ServiceNow

SysAid

Job description

Vacancy Title:Deskside Engineer

Vacancy Location: Birkenhead- Twelve Quays

Engagement Type: Permanent, Full Time

The Role:

Here at Survitec, we are currently recruiting for a Deskside Engineer to join our IT Team based in Birkenhead.

Key responsibilities for the Deskside Engineer role include but are not limited to:

• Respond to IT support requests from staff and customers via phone, email, or chat
• Troubleshoot and resolve hardware, software, network, and system issues
• Install, configure, and update IT equipment and software
• Provide training and guidance to users on how to use IT tools and applications
• Assisting with IT projects, such as system upgrades, migrations, backups, etc.
• Document IT procedures, policies, and best practices
• Monitor and maintain IT inventory, security, and performance
• Collaborate with other IT staff and external vendors as needed
• Remain current regarding IT trends and developments

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced but incredibly rewarding.

This is not just another job; this is your career.

About You:

Essential criteria:

• Knowledge of MS Windows operating system, Microsoft Office
• Ability to troubleshoot and diagnose IT issues and provide solutions
• Attention to detail, accuracy, and quality
• Ability to work under pressure and meet deadlines
• Excellent communication, customer service, and interpersonal skills
• Experience of Service management tools eg ServiceNOW, SysAID etc
• Willingness to learn new skills and technologies
• Continual improvement mindset

Why You Should Work for Us

• 33 days holiday entitlement (including bank holidays)
• Additional day off to celebrate your birthday
• Company Anniversary Holiday Benefit
• Excellent enhanced maternity & paternity package
• Cycle to Work Scheme
• Life Assurance
• Training & Professional Development
• Employee Assistance Programme
• Workplace Reward & Recognition scheme

Who are Survitec and what do we do?

Survitec is a global leader in Survival Technology, trusted to protect lives for over 168 years. Operating in more than 2,000 ports across 96 countries, we are the world’s largest manufacturer and supplier of liferafts, Marine Evacuation Systems (MES) and offshore rental PPE.
Our 2,000 global colleagues are driven by our purpose — “We Exist to Protect Lives” —designing and delivering innovative survival, fire and safety solutions that perform when lives depend on them.