Deskside Engineer

3003 Accenture (UK) Limited Company; City Of London; On-site; GBP 52,000 - 76,000; Full time

Benefits offered by this job

25 days vacation

Private medical insurance

3 extra days charitable leave

Job summary

Accenture PLC in London is seeking a Deskside Engineer to support AV and IT services on client sites. You will manage AV equipment, deploy and upgrade systems, troubleshoot issues, and serve as the senior escalation point for complex event technology while coordinating with global teams and vendors.

The role covers frontline IT support, ServiceNow ticketing, asset management, and process documentation, with mobility to work onsite and a strong client-facing focus to deliver excellent service.

Responsibilities

• AV setup, troubleshooting, deployment and upgrades
• Escalation point for complex AV issues
• Liaison with global teams and vendors for testing
• Maintain AV docs, guides and usage reporting
• Deliver AV training and advise clients
• ServiceNow ticket management and incident ownership
• Asset lifecycle support and inventory reporting

Skills

Customer service

Problem solving

Tools

ServiceNow (SNOW)

AV systems

Job description

Role title: Deskside Engineer Location: London Travel: 100% Onsite Salary: Competitive salary and package (Depending on level of experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

Key Responsibilities

• AV & Event Technology
  • AV setup, troubleshooting, deployment, decommissioning, and upgrades
  • Senior escalation point for complex AV issues and event space technology
  • Liaison with global teams and external vendors for testing, fixes, and onsite engineering
  • Maintain AV documentation, training guides, and usage reporting
  • Deliver AV training sessions and act as trusted advisor to clients
• IT Support & LTS Operations
  • Advanced IT troubleshooting (laptops, peripherals, performance issues)
  • Frontline and escalated support via walk-ups, Service Desk, and meeting rooms
  • ServiceNow (SNOW) ticket management and incident ownership
  • Solutions Bar / in-office support when required
• Asset & Inventory Management
  • End-to-end asset lifecycle support (issuing, returns, loans, disposals)
  • Maintain asset accuracy to meet global KPIs
  • Chargebacks, consumables tracking, and inventory reporting
• Process, Documentation & Improvement
  • Document and improve IT/AV processes and SOPs
  • Produce reports on AV usage, visitors, and query trends
  • Contribute to automation, workflow, and service improvement initiatives
• Project & Change Support
  • Support AV/IT project work including deployments, refreshes, and upgrades
  • Assist with testing, rollout readiness, and post-implementation support

What’s in it for you

• At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
• Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture