Desk-side IT Technician: Hands-on Support & AI Interest

Stefanini; Greater London; Hybride; GBP 28 000 - 36 000; Plein temps

Résumé du poste

Stefanini Group in the United Kingdom is seeking an proactive IT Support professional to provide face-to-face end-user assistance and hands-on hardware support. You will analyse issues, test system changes, and assist in deploying new hardware and software solutions.

The role requires 2-3 years in ICT, strong knowledge of Active Directory, Office 365, SCCM, and written English. A passion for AI and eagerness to explore our internal SAI Library will be highly valued.

Qualifications

• 2-3 years of experience in a technical ICT environment.
• General End User technology knowledge.
• End User Workspace platforms (discovery, asset management, client management).
• End User Microsoft platforms (Active Directory, Office, SCCM).
• ITSM Tool Set (Ticket Management Software) preferred.
• Strong enthusiasm for artificial intelligence and interest in internal SAI Library.

Responsabilités

• Face to Face IT support of users.
• Hardware installation, movement and de-installation.
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.).
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment.
• Small project management related with new hardware or software installation.
• Software, patches and updates installation using MS SCCM.

Connaissances

End User technology

End User workspace platforms

End User Microsoft platforms

AI interest

Outils

SCCM

ITSM tools

Description du poste

Stefanini Group in the United Kingdom is seeking an proactive IT Support professional to provide face-to-face end-user assistance and hands-on hardware support. You will analyse issues, test system changes, and assist in deploying new hardware and software solutions.

The role requires 2-3 years in ICT, strong knowledge of Active Directory, Office 365, SCCM, and written English. A passion for AI and eagerness to explore our internal SAI Library will be highly valued.