Deskside Technician I

Stefanini; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Stefanini Group in the United Kingdom is seeking an proactive IT Support professional to provide face-to-face end-user assistance and hands-on hardware support. You will analyse issues, test system changes, and assist in deploying new hardware and software solutions.

The role requires 2-3 years in ICT, strong knowledge of Active Directory, Office 365, SCCM, and written English. A passion for AI and eagerness to explore our internal SAI Library will be highly valued.

Qualifications

• 2-3 years of experience in a technical ICT environment.
• General End User technology knowledge.
• End User Workspace platforms (discovery, asset management, client management).
• End User Microsoft platforms (Active Directory, Office, SCCM).
• ITSM Tool Set (Ticket Management Software) preferred.
• Strong enthusiasm for artificial intelligence and interest in internal SAI Library.

Responsibilities

• Face to Face IT support of users.
• Hardware installation, movement and de-installation.
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.).
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment.
• Small project management related with new hardware or software installation.
• Software, patches and updates installation using MS SCCM.

Skills

End User technology

End User workspace platforms

End User Microsoft platforms

AI interest

Tools

SCCM

ITSM tools

Job description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

Job responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
• Small project management related with new hardware or software installation;
• Software, patches and updates installation using MS SCCM;

Job Requirements

• 2-3 years of experience in a technical ICT environment;
• General End User technology knowledge;
• End User Workspace platforms (discovery, asset management, client management);
• End User Microsoft platforms (Active Directory, Office, SCCM);
• ITSM Tool Set (Ticket Management Software) preferred;
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.
  
• Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;
• Excellent English language, Written and Spoken.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.