Desk-Based Motor Engineer: Claims & Repair Expert

Arthur J. Gallagher & Co. (AJG); Ipswich; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher in Ipswich is seeking a Desktop Motor Engineer to apply vehicle repair expertise in a desk-based role. You'll review repair methods, provide technical guidance, and support engineering decisions across motor claims, working Monday to Friday.

Join a fast-paced team that values accuracy, collaboration, and customer-focused service. The role leverages your repair experience to influence outcomes for clients, with opportunities for development and impact across Gallagher's global reach.

Qualifications

• Previous experience within a bodyshop, accident repair, motor engineering or vehicle damage assessment environment.
• Strong understanding of modern vehicle repair methods and damage assessment.
• Experience producing accurate repair estimates or repair assessments.
• Knowledge of estimating systems such as Audatex or similar platforms would be advantageous.
• Understanding of motor insurance or claims handling processes would be beneficial but is not essential.
• Excellent communication and stakeholder management skills.
• Ability to manage changing priorities and work effectively in a fast-paced environment.
• VDA accreditation or AQP experience would be advantageous but is not essential.

Responsibilities

• Produce accurate vehicle repair assessments in line with manufacturer repair methods.
• Review and authorise repair estimates within agreed authority levels.
• Assess vehicle damage and provide guidance on appropriate repair solutions.
• Review repair invoices and supporting documentation.
• Complete vehicle valuation, total loss and salvage assessments where required.
• Liaise with customers, repairers and engineering partners throughout the claims journey.
• Support the review and processing of engineering reports.
• Respond to engineering enquiries and assist with the management of team mailboxes.
• Share technical knowledge and provide support to colleagues across the team.
• Maintain high service standards while balancing customer and business requirements.

Skills

Vehicle repair methods

Damage assessment

Repair estimates

Communication

Stakeholder management

Adaptability

Team collaboration

Tools

Audatex

Job description

Gallagher in Ipswich is seeking a Desktop Motor Engineer to apply vehicle repair expertise in a desk-based role. You'll review repair methods, provide technical guidance, and support engineering decisions across motor claims, working Monday to Friday.

Join a fast-paced team that values accuracy, collaboration, and customer-focused service. The role leverages your repair experience to influence outcomes for clients, with opportunities for development and impact across Gallagher's global reach.