Motor Vehicle In House Engineer

First Central Services UK Ltd; Manchester; Hybrid; GBP 36,000 - 50,000; Full time

Job summary

1st Central is recruiting a Motor Vehicle In-House Engineer to join our Engineering team. Based in Haywards Heath or Salford Quays, Manchester, you will guide customers through claims, ensuring safe, cost‑effective repairs or accurate valuations.

Initial 2 weeks in-office training, then hybrid work with 4 days at home and 1 day in the office, with flexibility to stay longer in the office. You will need strong organisation and time-management skills, with team collaboration, clear communication,

Qualifications

• Organisation and time management skills to prioritise tasks and meet deadlines.
• Teamwork and collaboration to support shared goals.
• Clear communication with customers and colleagues via phone, email and chat.
• Experience in the Motor Trade Industry is desirable.
• AQP qualification is desirable for applicants.

Responsibilities

• Negotiate settlement of motor vehicles.
• Work to agreed timescales and business parameters.
• Liaise directly with customers throughout the claim process.
• Audit and evaluate repairer performance, costs and service quality.
• Build and maintain relationships with suppliers and third parties.

Skills

Organisation & time mgmt

Teamwork

Communication

Motor trade exp

AQP qualification

Job description

At 1st Central, everything starts with our people. As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.

Do you have strong technical knowledge of vehicle repairs and the confidence to guide customers through their claim? We’re looking for a Motor Vehicle In-House Engineer to join our Engineering team, based in either Haywards Heath, West Sussex or Salford Quays, Manchester.

In this role you’ll help manage motor claims spend while delivering an exceptional service to customers and colleagues. Using your technical expertise and market knowledge, you’ll ensure vehicles are repaired safely and cost‑effectively to their pre‑accident condition, or accurately valued and categorised where they are beyond economical repair or stolen and unrecovered. You’ll also work closely with customers and third parties, clearly explaining decisions and managing expectations throughout the claim. Working flexibly, you'll spend the first 2 weeks in the office full‑time for training and support, then hybrid begins with 4 days at home and 1 day in the office. But if you prefer to be in the office more, that’s good with us too.

Core skills and experience we’re looking for:

• Organisation and time management: Able to prioritise tasks, manage your workload and keep things on track
• Teamwork: Able to work collaboratively, support others and contribute to shared team goals
• Communication: Keeps customers and colleagues clearly updated through phone, email and webchat
• Have worked in the Motor Trade Industry
• AQP qualification (desirable)

What’s Involved:

• You’ll negotiate settlement of motor vehicles
• You’ll work to agreed timescales and business parameters
• You’ll liaise directly with customers
• You’ll audit and evaluate performance of repairer, making recommendations regarding repair quality, repair costs and customer service
• You’ll manage non‑approved repairers and provide a complete triage solution
• You’ll build and maintain professional working relationships with a range of suppliers