Design Studio - Senior Project Manager

StudioXAG; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading creative studio in London seeks a Senior Project Manager to oversee design projects and ensure seamless delivery while providing exceptional client service. Ideal candidates will have over 5 years of project management experience, especially within retail and branding. Responsibilities include project planning, client communication, and budget management within a hybrid work model. Competitive salary and an array of benefits offered to enhance work-life experience.

Benefits

Gross profit-related annual bonus scheme

Workplace pension

Additional paid days off

International research budgets

Fitness discounts

Qualifications

• 5+ years of experience in a similar role.
• Strong experience in project and client management.
• Excellent understanding of the retail and brand experience.

Responsibilities

• Develop comprehensive project plans including scope, objectives, timelines, and budgets.
• Maintain regular communication with clients regarding project progress.
• Manage project budgets, track expenses, and ensure timely delivery.

Skills

Project Management

Client Management

Attention to Detail

Excellent Communication

Problem Solving

Financial Management

Tools

Google Workspace

Mondays.com

HubSpot

Synergist

Job description

StudioXAG creates bold spaces that tell big stories

We are a B Corp-certified creative studio in London that believes in business as a force for good.

We create exciting experiences for some of the world's best known brands, telling stories that touch every corner of the globe. Luckily for us, we have a diverse team of conceptual thinkers, creative dreamers and inquisitive makers that help this happen.

They’re our core. They make us tick, inspire us, push us to be better.

Now we want to hear from you.

The Role:

Studio XAG is looking for a Senior Project Manager to manage projects across the design team from our London headquarters, ensuring the seamless delivery of design projects whilst delivering a high level of customer service to all of our clients.

Reporting into our Lead Project Manager you’ll be joining a large-sized design team of 15 in a vibrant, exciting, and creative environment. You will have the opportunity to work with great brands on interesting projects; driving planning and organisation across the design studio.

Who exactly are we looking for?

We’re looking for a confident, highly organised Senior Project Manager who has a hunger for facilitating the creation of inspiring industry-leading work. You should have strong experience in project and client management, implementing and streamlining processes across teams to drive consistency and a high level of organisation.

Ideal Experience:

• 5+ years experience in a similar role
• Seasoned industry player with varied client-facing experience
• Excellent understanding of the world of retail and brand experience and the design and production process
• Strong IT skills – in particular Google Workspace (Sheets, Slides & Docs), Mondays.com (or other similar PM tools), HubSpot (or other similar Sales & Marketing tools), Synergist (or other similar quoting & scheduling software)
• Experienced and highly competent in financial management of projects – set up, tracking and billing
• Organisational master who is efficient and takes pride in their attention to detail
• Excellent communication skills
• A strong background in client servicing
• Great problem solving skills
• Leadership qualities and a hunger to deliver the best results

Skills & Responsibilities:

• Project Planning: for multiple projects of varying size, develop comprehensive project plans – scope, objectives, timelines, budgets and resource allocation – in collaboration with design team leadership and our clients.
• Resource Management: support the Traffic Manager & Lead Project Manager by maintaining up-to-date project information, flagging availability changes and assisting in the resolution of resource challenges.
• Client Communication: maintain regular and transparent communication with clients, keeping them informed about project progress, changes and addressing any concerns or feedback in a professional and proactive manner. Ensure both the client and the design team have what they need in good time to deliver the projects. Book, organise, facilitate and lead on client calls and meetings when required.
• Internal Communication: within the design team and across the studio ensure the client’s needs are met and the projects are delivered to our standards. Ensure clean and accurate handover of projects between departments and stakeholders.
• Budget Management: manage project budgets, track expenses and ensure that projects are delivered within the allocated budget. Build & provide cost estimates and client-facing quotes. Provide financial status and forecasts to clients and internally as necessary. Ensure all design projects are delivered on time and within budget – manage scope and timelines throughout and bring key stakeholders together to solve timing and budgeting issues.
• Timeline Management: create and manage multiple project schedules, ensuring deadlines are met and critical milestones are achieved. Identify potential roadblocks and implement solutions to keep projects on track.
• Risk Assessment and Mitigation: identify project risks and develop strategies to mitigate these risks. Ensure contingency plans are in place to handle unforeseen issues.
• Documentation: maintain comprehensive project documentation – project reports, status updates, and client correspondence.
• Continuous Improvement: identify opportunities for process improvement and drive the adoption of best practices in project management within the studio.
• Client Servicing: deliver exceptional client experiences through strong project management, ensuring seamless onboarding and ongoing satisfaction. Proactively manage client relationships by regularly gathering feedback through satisfaction surveys and promptly escalating and resolving any client issues or concerns.

Some of our Benefits:

• Gross profit-related annual bonus scheme
• Workplace pension
• 22 days holiday + 3 days off for Xmas Closure + a day off for your birthday + Bank Holidays
• 0.5 paid days off per month to get inspired
• International research budgets and trips
• All-you-can-eat YCN creative professional learning membership
• Spill mental health support
• Cycle to work scheme
• Access to fitness discounts

Salary: £45,000 - £55,000 DOE Please state expectations on application.

Location:

We currently work a hybrid model; 3 days a week from our East London studio in E10 and 2 flexible days. Our normal working hours are 9am - 6pm but flexible working hours are available.

Inclusion & Diversity

StudioXAG is committed to a policy of equal opportunities, we strongly believe diversity helps us create better design. We embrace diversity in all areas of activity and encourage applications from people with disabilities and people of all ethnicities.