Sales Associate - Selfridges

Brunello Cucinelli; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

A luxury fashion brand in London seeks a Client Advisor to embody its philosophy and provide exceptional customer service. The ideal candidate will have retail experience and be fluent in English, demonstrating passion for fashion trends and offering courteous communication. Responsibilities include managing store appearance, assisting customers, and maintaining product knowledge to ensure a unique shopping experience.

Qualifications

• Previous experience in Retail is required.
• Ability to interact with diverse customers with enthusiasm.
• Understanding of fashion trends and brand philosophy.

Responsibilities

• Represent the brand philosophy in front of customers.
• Manage visual displays and store appearance.
• Guide customers through product selection and provide excellent service.
• Handle sales transactions and assist with warehouse administration and inventory.

Skills

Fluent in English

Customer service skills

Knowledge of fashion trends

Versatility

Job description

Corresponding to a key figure within this philosophy, the Client Advisor assumes the responsibility to personally represent it in front of our customers and is concurrently responsible for presenting the philosophy in relation to the profound work which occurs from Solomeo all the way to the boutique.

The quality that we would like to offer resides, first of all, in the daily attention to personal appearance within the store, with a style that meets the standards of casual elegance of signature luxury of the brand. Furthermore, appearance signifies a polite, helpful disposition and being attentive to both customers and to colleagues: group work is carried out within the boutique which, under the coordination of the Store Manager, follows all of the necessary activities to provide customers with an experience of excellence.

The elements needed to keep up-to-date with product knowledge, aesthetics and philosophy are provided each season, in order to allow the Client Advisor to competently follow and guide the customer through the collection, to trying on and the selection. It is necessary to adhere to a service of sales, which renders our store experience unique and which demonstrates the special attention that accompanies our business from the creation of the collection all the way to the final presentation.

Managing the working environment not only includes the appearance in the boutique, the relationship with the customers and conducting sales transactions, but also provides for looking after visual displays: within the store as well as the window displays, both for daily placements and for periodical dressings and amendments. Moreover, managing includes organised administration of the warehouse and inventory, so that the supply and availability responds to an orderly and clear criterion, in absolute support of the communication with customers and the company.

Role responsibilities:

For the role of Sales Associate we are seeking a candidate who combines professional expertise and enthusiasm with courteous and helpful communication skills. A candidate who is careful to illustrate the signature quality of the workmanship and materials, in order to be able to guide the client through the particular style of the brand and the seasonal proposals, maintaining the discretion of the company philosophy.

Qualifications:

To be successful in this role, applicants should be fluent in English and have gained a previous experience in Retail.

It is absolutely essential that applicants possess the ability to demonstrate willingness and versatility when interacting with customers from all over the world and that they are passionate and keep abreast of both standards and trends in fashion.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Retail Luxury Goods and Jewelry

Location

London, England, United Kingdom