Deputy Store Manager: Lead Teams, Drive Sales & Service

ProCook Ltd.; Guildford; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Salary £30k-£32k

Bonus based on targets

Staff discount 40%

Volunteer days

Employee assistance program

Learning & development

Job summary

ProCook Ltd. in Guildford is seeking a Deputy Store Manager to support the Store Manager in building a high-performing team from day one, shaping a strong store culture, and delivering an exceptional customer experience while driving strong commercial results.

You’ll be a visible leader on the shop floor, coaching and supporting the team daily, stepping up to lead in the Store Manager’s absence, and helping ensure smooth operations across sales, stock, service and standards.

Qualifications

• Minimum 2+ years’ experience in a supervisory or deputy management role.
• Experience in retail or hospitality is mandatory.
• Strong leadership and people support skills.
• Commercial awareness and confidence using sales data.
• Excellent communication, organisation, and problem-solving skills.
• Strong operational understanding and attention to detail.

Responsibilities

• Lead, coach, and inspire the team to deliver outstanding customer experiences.
• Drive sales and performance via commercial awareness and KPI focus.
• Take ownership of daily floor leadership and operational excellence.
• Oversee stock, merchandising, compliance, and store standards.
• Support team development, engagement, and wellbeing via coaching and 1-to-1s.
• Use performance data to improve results and decision-making.
• Lead the store in the Store Manager’s absence.

Skills

Supervisory experience

Leadership

Communication

Organisational skills

Problem-solving

Job description

ProCook Ltd. in Guildford is seeking a Deputy Store Manager to support the Store Manager in building a high-performing team from day one, shaping a strong store culture, and delivering an exceptional customer experience while driving strong commercial results.

You’ll be a visible leader on the shop floor, coaching and supporting the team daily, stepping up to lead in the Store Manager’s absence, and helping ensure smooth operations across sales, stock, service and standards.