Deputy Store Manager: Lead Teams, Drive Sales & Service

ProCook Ltd.

Guildford

Hybrid

GBP 30,000 - 32,000

Full time

6 days ago
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Benefits offered by this job

Salary £30k-£32k
Bonus based on targets
Staff discount 40%
Volunteer days
Employee assistance program
Learning & development

Job summary

ProCook Ltd. in Guildford is seeking a Deputy Store Manager to support the Store Manager in building a high-performing team from day one, shaping a strong store culture, and delivering an exceptional customer experience while driving strong commercial results.

You’ll be a visible leader on the shop floor, coaching and supporting the team daily, stepping up to lead in the Store Manager’s absence, and helping ensure smooth operations across sales, stock, service and standards.

Qualifications

  • Minimum 2+ years’ experience in a supervisory or deputy management role.
  • Experience in retail or hospitality is mandatory.
  • Strong leadership and people support skills.
  • Commercial awareness and confidence using sales data.
  • Excellent communication, organisation, and problem-solving skills.
  • Strong operational understanding and attention to detail.

Responsibilities

  • Lead, coach, and inspire the team to deliver outstanding customer experiences.
  • Drive sales and performance via commercial awareness and KPI focus.
  • Take ownership of daily floor leadership and operational excellence.
  • Oversee stock, merchandising, compliance, and store standards.
  • Support team development, engagement, and wellbeing via coaching and 1-to-1s.
  • Use performance data to improve results and decision-making.
  • Lead the store in the Store Manager’s absence.

Skills

Supervisory experience
Leadership
Communication
Organisational skills
Problem-solving

Job description

ProCook Ltd. in Guildford is seeking a Deputy Store Manager to support the Store Manager in building a high-performing team from day one, shaping a strong store culture, and delivering an exceptional customer experience while driving strong commercial results.

You’ll be a visible leader on the shop floor, coaching and supporting the team daily, stepping up to lead in the Store Manager’s absence, and helping ensure smooth operations across sales, stock, service and standards.

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