Deputy Store Manager: Lead Team, Grow Sales & Service

Iceland Foods Ltd; Melksham; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

15% discount in Iceland stores

33 days holiday

Christmas vouchers

Refer a Friend scheme

Healthcare plan

Grocery Aid support

Career pathways

Inclusive work environment

Job summary

Iceland Foods Ltd is seeking a committed Deputy Manager in Melksham to support the Store Manager in driving store performance and profitability. You will lead a team, ensure seamless operations, and uphold high standards of customer service and store efficiency.

Responsibilities include reviewing weekly performance, upskilling staff, and delivering on KPIs while maintaining compliance with health and safety policies.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage priorities.
• Customer-focused with a passion for delivering outstanding service.
• Strong problem-solving and decision-making abilities.
• Flexibility to work across different stores.

Responsibilities

• Collaborate with the Store Manager to maximise profit and drive store performance.
• Lead and coach the team to deliver excellent customer service.
• Review weekly sales, operations and digital performance to identify actions.
• Maintain strong availability and cost controls through effective processes.
• Implement health and safety policies and drive compliance.
• Model and promote an inclusive culture and staff development.
• Communicate openly, prioritise tasks, and delegate effectively.
• Ensure cash handling and security policies are followed.

Skills

Retail management

Leadership

Communication

Prioritisation

Customer focus

Problem solving

Flexibility across stores

Job description

Iceland Foods Ltd is seeking a committed Deputy Manager in Melksham to support the Store Manager in driving store performance and profitability. You will lead a team, ensure seamless operations, and uphold high standards of customer service and store efficiency.

Responsibilities include reviewing weekly performance, upskilling staff, and delivering on KPIs while maintaining compliance with health and safety policies.