Deputy Store Manager: Lead Growth & Service Excellence

Iceland Foods Ltd; Northolt; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount

33 days holiday

Christmas vouchers

Refer a Friend

Saving schemes

Long service awards

Healthcare plan

Grocery Aid

Career progression

Inclusive environment

Job summary

Iceland Foods Ltd in the United Kingdom is seeking a committed Deputy Manager to work with the Store Manager to maximise store performance, lead the team, deliver a seamless operation and ensure the success of our store.

Deputy Manager responsibilities include driving weekly reviews of sales, operations, and digital performance, ensuring excellent processes, customer service and strong cost controls while fostering an inclusive, high-performing team culture.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage priorities.
• Customer-focused with a passion for delivering outstanding service.
• Strong problem-solving and decision-making abilities.
• Flexibility to work across different stores.

Responsibilities

• Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
• Focus on delivering great availability and cost controls through excellent processes.
• Create a culture of 'sell a £, save a £' to maximise store sales and profit.
• Deliver on all agreed KPIs.
• Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
• Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
• Foster an inclusive culture where everyone can be their best at work.
• Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
• Manage the team effectively using performance processes and continuous conversations.

Skills

Retail management

Leadership

Communication

Priority management

Customer service

Problem solving

Flexibility

Job description

Iceland Foods Ltd in the United Kingdom is seeking a committed Deputy Manager to work with the Store Manager to maximise store performance, lead the team, deliver a seamless operation and ensure the success of our store.

Deputy Manager responsibilities include driving weekly reviews of sales, operations, and digital performance, ensuring excellent processes, customer service and strong cost controls while fostering an inclusive, high-performing team culture.