Deputy Store Manager

Your Recruitment Coach Limited; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

Your Recruitment Coach Limited in Surrey is seeking a Deputy Store Manager to drive sales, lead a busy showroom team and deliver outstanding customer service. You will support the Showroom Manager, manage staff rosters, performance reviews and KPI reporting while maintaining premium showroom standards.

With proven B2B sales experience and a flair for interiors, you will engage trade customers, handle quotations, and contribute to a high-end customer experience.

Qualifications

• Minimum of 2 years sales experience.
• Experience in a sales environment.
• CRM experience required.

Responsibilities

• Drive sales and maximise showroom performance.
• Manage staffing matters including rosters and leave.
• Conduct regular one-to-one meetings and appraisals.
• Attend management meetings and coordinate with departments.
• Oversee showroom premises, displays and consumables purchasing.
• Conduct face-to-face showroom appointments and follow-up with customers.

Skills

Sales experience

CRM experience

Interiors knowledge

Well organised

Tools

CRM

Microsoft Office

Job description

Job Title: Deputy Store Manager

Salary: 40K , plus OTE

Location: SurreyAs a Deputy Showroom Manager, you will have a full understanding of the retail sales

cycle, you will be experienced and confident in targeting, engaging and qualifying

potential customers. With proven B2B experience you will also be confident and

successful with gaining and retaining trade customers.You will support the Showroom Manager with sales, customer service and resolving

issues as and when required. You will manage your own leads as well as monitoring the

Sales Advisor's workloads. You will also be required to conduct face to face showroom

appointments with customers.

Responsibilities:

• • Drive sales
• • Maximise team productivity
• • Manage staffing matters (including shift roster management, annual leave requests, absence reporting)
• • Conduct regular one to one meetings and performance appraisals with Team Leader and Sales Advisors
• • Attend management meetings
• • Liaise effectively and constructively with other departments on relevant projects including to facilitate premises maintenance and/or display changes
• • Purchasing of showroom consumables
• • All other Showroom Manager duties as required

Additional responsibilities

• • Answering incoming sales calls
• • Making outbound calls to our customer database
• • Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
• • Increase online customer reviews
• • Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors

Skills required:

• • Experience in a sales environment
• • Experience in the luxury goods market (desirable)
• • Knowledge of interiors (desirable)
• • Extremely well organised and able to prioritise tasks
• • Enthusiastic and hands on – this is a busy, fast-paced company
• • Self-motivated with the ability to inspire those around you
• • Strong customer focus
• • Excellent communicator
• • Minimum of 2 years sales experience
• • Must have experience in using a CRM
• • Familiar with Microsoft office