Luxury Retail Deputy Manager – Client Experience Lead

Goldsmiths; Thurrock; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Holiday Purchase

EAP 24/7

Virtual GP

Share Save Scheme

Birthday Off

Wellbeing Tools

Discount Scheme

Enhanced Maternity Pay

Job summary

Goldsmiths is seeking a Deputy Manager to support the Showroom Manager in leading and developing a high performing team, delivering exceptional client experiences across our luxury showroom network.

You will be commercially aware, with a strong background in retail management, clienteling, networking and events management, and will inspire teams, recruit and train staff while delivering outstanding sales results.

Qualifications

• A natural flair for guiding, mentoring and developing a high performing team.
• A proven track record in retail management.
• Commercially aware with an excellent understanding of clienteling, networking and events management.
• People, sales and client focused delivering an exceptional client experience to all.
• An inspirational role model with a passion for our products.
• Competitor analysis.
• Recruitment, performance management and training.
• Communicating business initiatives and following up on actions.

Responsibilities

• Lead, motivate and develop a high performing showroom team.
• Deliver excellent client experience and relationship building.
• Drive business development and share passion for products.
• Implement and follow up on business initiatives and actions.

Skills

Team leadership

Retail management

Clienteling & events

People focus

Product passion

Competitor analysis

Recruitment & training

Communication of initiatives

Job description

Goldsmiths is seeking a Deputy Manager to support the Showroom Manager in leading and developing a high performing team, delivering exceptional client experiences across our luxury showroom network.

You will be commercially aware, with a strong background in retail management, clienteling, networking and events management, and will inspire teams, recruit and train staff while delivering outstanding sales results.