Deputy Service Manager

Jobtrain; Reading; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Wagestream

Blue Light Card

Doctor line

Cash plans

Retirement leave

Long service awards

Enhanced pay—weeknights/weekends

Job summary

Voyage Care is seeking a passionate Deputy Service Manager for a residential service in Tilehurst, Reading. The role combines management with direct support, ensuring high standards of care and regulatory compliance to enable adults with complex needs to live fulfilling lives.

You will lead a team of Support Workers, develop person-centred plans, manage on-call duties, and collaborate with families and professionals to drive service improvements.

Qualifications

• Leadership and supervisory abilities in a care setting.
• Strong communication and relationship-building skills.
• Understanding of person-centred care, safeguarding and quality compliance.
• Experience supporting people with complex needs

Responsibilities

• Lead, motivate and develop a team of Support Workers through supervision and performance management.
• Support the Registered Manager with day-to-day operation and regulatory compliance.
• Develop and implement person-centred support plans and complete risk assessments.
• Attend multidisciplinary meetings and contribute to service improvements.

Job description

Deputy Service Manager - Tilehurst, Reading - £29,230pa

This is a 37.5-hour-per-week role, with 17.5 hours dedicated to management responsibilities and 20 hours providing direct support, with flexibility to work shifts between 7:30am and 9:30pm to meet the needs of the service.

Join Voyage Care and Feel Valued, we reward your dedication with:

• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

We are looking for a passionate and dedicated Deputy Service Manager to join our residential service in Tilehurst. Our service supports adults with complex needs, including autism, learning disabilities, sensory needs and physical disabilities, including wheelchair users. Working closely with the Registered Manager, you will play a key role in leading and developing the support team, ensuring regulatory compliance, maintaining high standards of care and creating meaningful opportunities that enable the people we support to live fulfilling and independent lives.

As Deputy Service Manager, you will support the Registered Manager with the day-to-day operation of the service, ensuring excellent standards of support and compliance are maintained at all times. You will lead, motivate and develop a team of Support Workers through regular supervision, appraisal and performance management, while supporting recruitment, induction and training of new colleagues. You will oversee the development and implementation of person-centred support plans, complete care needs and risk assessments, conduct medication competencies and audits, and ensure accurate record keeping and reporting. You will build positive relationships with the people we support, their families and external professionals, responding appropriately to concerns and helping to resolve issues effectively. The role also involves attending multidisciplinary meetings, contributing to service improvements and introducing new opportunities and activities, such as cooking, gardening, music and theatre groups, to encourage engagement, skill development and community inclusion.

We are looking for someone with both the right experience and the right values. You will ideally have previous experience in a supervisory, senior support or care management role, along with a Level 3 Diploma in Health & Social Care or equivalent qualification. Experience supporting people with learning disabilities, autism and complex needs is essential, along with a strong understanding of person-centred support, safeguarding and quality compliance. You will be an organised and confident leader with excellent communication skills, capable of building strong relationships with colleagues, families and professionals. A proactive, positive and solution-focused approach is key, as is a genuine passion for helping people achieve their goals and live fulfilling lives. A full UK driving licence is preferred.

As part of the management team, you will participate in the on-call rota, currently operating on an approximately one-in-three-week basis, although this may change depending on the needs of the service.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.