Deputy Service Manager

Jobtrain; Woodley; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Enhanced evening and weekend pay

Premium overtime rates

Wagestream access

Blue Light Card

Doctor line 24/7/365

Cash plans for colleagues

Enhanced retirement leave

Long service awards

Job summary

Voyage Care is seeking a Deputy Service Manager for our Woodley residential service. This 37.5-hour role combines leadership with direct support, reporting to the Registered Manager to ensure high standards of care and regulatory compliance.

You will lead a team of Support Workers, oversee person-centred plans, risk assessments and audits, and contribute to service development and community engagement. A Level 3 Diploma in Health & Social Care or equivalent is preferred.

Qualifications

• Experience in supervisory, senior support or care management roles.
• Level 3 Diploma in Health & Social Care or equivalent.
• Experience supporting people with learning disabilities, autism and complex needs.
• Strong knowledge of person-centred support, safeguarding and quality compliance.
• Organised, confident leader with excellent communication.
• Full UK driving licence preferred.

Responsibilities

• Lead, motivate and develop the support team with regular supervision and appraisal.
• Oversee development and implementation of person-centred support plans.
• Complete care needs and risk assessments, conduct medication competencies and audits.
• Ensure accurate record keeping and reporting; maintain regulatory compliance.
• Build positive relationships with people we support, their families and professionals.
• Attend multidisciplinary meetings; contribute to service improvements and activities.

Skills

Leadership

Communication

Team supervision

Person-centred support

Safeguarding

Quality compliance

Driver's license

Education

Level 3 Diploma in Health & Social Care

Job description

Deputy Service Manager - Woodley - £29,230p/a

This is a 37.5-hour-per-week role, with 15 hours dedicated to management responsibilities and 22.5 hours providing direct support, with flexibility to work shifts between 7:30am and 9:30pm to meet the needs of the service.

Join Voyage Care and Feel Valued, we reward your dedication with:

• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)


• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)


• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.


• Funded Blue Light Card – hundreds of discounts at high street retailers etc.


• 24/7/365 doctor line for our colleagues and their families


• Access to cash plans for our colleagues, which also covers their families


• Enhanced retirement leave


• Long service awards

We are looking for a passionate and dedicated Deputy Service Manager to join our residential service in Woodley. Our service supports adults with learning disabilities. Working closely with the Registered Manager, you will play a key role in leading and developing the support team, ensuring regulatory compliance, maintaining high standards of care and creating meaningful opportunities that enable the people we support to live fulfilling and independent lives.

As Deputy Service Manager, you will support the Registered Manager with the day-to-day operation of the service, ensuring excellent standards of support and compliance are maintained at all times. You will lead, motivate and develop a team of Support Workers through regular supervision, appraisal and performance management, while supporting recruitment, induction and training of new colleagues. You will oversee the development and implementation of person-centred support plans, complete care needs and risk assessments, conduct medication competencies and audits, and ensure accurate record keeping and reporting. You will build positive relationships with the people we support, their families and external professionals, responding appropriately to concerns and helping to resolve issues effectively. The role also involves attending multidisciplinary meetings, contributing to service improvements and introducing new opportunities and activities to encourage engagement and community inclusion.

We are looking for someone with both the right experience and the right values. You will ideally have previous experience in a supervisory, senior support or care management role, along with a Level 3 Diploma in Health & Social Care or equivalent qualification. Experience supporting people with learning disabilities, autism and complex needs is essential, along with a strong understanding of person-centred support, safeguarding and quality compliance. You will be an organised and confident leader with excellent communication skills, capable of building strong relationships with colleagues, families and professionals. A proactive, positive and solution-focused approach is key, as is a genuine passion for helping people achieve their goals and live fulfilling lives. A full UK driving licence is preferred.

As part of the management team, you will participate in the on‑call rota, currently operating on an approximately one‑in‑three‑week basis, although this may change depending on the needs of the service.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.