Deputy Service Manager

Transforming Support Coulsdon; Hooley; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Annual bonus

28 days leave

DBS check

Pension scheme

Discounts

EAP

Training & development

Management support

Leadership development

Job summary

Transforming Support is seeking a Deputy Service Manager to lead its large supported living service in Chipstead. You will work closely with the Registered Manager, supporting adults with learning disabilities, autism and complex needs, and guide a team to deliver tailored, high-quality support aligned to individual strengths and choices.

You will lead daily operations, ensure governance and service improvements, and role-model collaborative leadership across multidisciplinary teams.

Qualifications

• Experience managing or supervising a team.
• Experience supporting adults with autism or learning disabilities.

Responsibilities

• Support the Registered Manager with daily service operations and staff oversight.
• Guide, support and motivate colleagues to deliver high standards.
• Provide visible leadership and direction within a busy supported living service.
• Coordinate with multidisciplinary teams and partner organisations for effective support.
• Promote person-centred, recovery-focused approaches to wellbeing.
• Assist with assessments, new placements and safe transitions.
• Monitor quality and governance through audits and improvement plans.
• Contribute to staffing decisions and service development.
• Assist in budget monitoring and resource management.
• Participate in on-call rota and night checks when required.

Skills

Leadership

Team management

Communication

Person-centred care

Operational leadership

Job description

Ready to lead in supported living? Join us as Deputy Service Manager and help adults with complex needs achieve greater independence.

Deputy Service Manager

Location: Chipstead, Surrey, CR5 3QW

Salary: £32,000 per annum

Contract: Full time, permanent

Hours: 37.5 hours per week

Working pattern: Five days per week across Monday to Sunday, including participation in the on call rota and night spot checks where required

Lead a team. Help people build more independent lives.

Are you an experienced care professional looking for a leadership role where you can support colleagues, improve service quality and make a lasting difference?

Transforming Support is looking for a Deputy Service Manager to help lead its large supported living service in Chipstead. You will work closely with the Registered Manager, supporting adults with learning disabilities, autism, mental health needs and other complex needs.

This is a practical, people focused leadership role. You will guide the team, oversee daily operations and help ensure every person receives support that reflects their individual strengths, choices and aspirations.

This is a full time, permanent position, and we welcome applications from both men and women.

Benefits include: A discretionary £1,000 annual bonus, 28 days' annual leave including bank holidays and a fully funded enhanced DBS check.

About Transforming Support

Transforming Support provides person centred supported living and outreach services for adults with learning disabilities, autism and complex needs across the UK.

Our vision is to help people live quality lives, achieve their goals and exercise choice and control. We recognise individual strengths and work to create an environment where both the people we support and our colleagues can thrive.

What you'll be doing

• Supporting the Registered Manager with daily service operations and the operational management of the staff team.
• Guiding, supporting and motivating colleagues to deliver consistently high standards.
• Providing visible, approachable leadership and clear direction within a busy supported living service.
• Working with multidisciplinary teams and external partners to coordinate effective support.
• Promoting person centred, recovery focused approaches to wellbeing.
• Supporting assessments, new placements and safe transitions into the service.
• Maintaining high standards of quality and governance through audits and Service Improvement Plans.
• Helping shape decisions about staffing, service development and improvements.
• Working with the Registered Manager to monitor budgets and use resources effectively.
• Participating in the on call rota and carrying out night spot checks where required.

About you

You will have experience managing or supervising a team and supporting adults with autism or learning disabilities.

We are looking for someone who brings:

• The confidence to provide clear operational leadership.
• A supportive approach to guiding and motivating colleagues.
• Experience developing services that respond to the needs of local communities.
• Experience building productive partnerships with other organisations.
• Strong communication, organisation and decision making skills.
• A clear commitment to person centred support, dignity and independence.
• The ability to balance daily priorities with longer term service improvements.
• Flexibility to work the required pattern, including on call responsibilities and night spot checks where required.

You must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.

What you'll get

• £32,000 per annum.
• A full time, permanent position.
• Discretionary £1,000 annual bonus.
• 28 days' annual leave including bank holidays.
• Fully funded enhanced DBS check.
• Pension scheme.
• Discounts on food and drink, health, beauty and more.
• Employee Assistance Programme.
• Full training, ongoing development and progression opportunities.
• Support from an experienced management team.
• The opportunity to develop your leadership experience alongside a Registered Manager.
• A role where you can directly influence service quality, team performance and the lives of the people you support.