Deputy Restaurant Manager

British Garden Centres; Wickford; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Meal discount

Store discount

Leisure park discounts

Job summary

British Garden Centres in Wickford, United Kingdom, is seeking an experienced Deputy Restaurant Manager to oversee staff, maintain smooth operations, and handle escalated customer queries in the absence of the Restaurant Manager.

This hands-on role emphasizes teamwork, clear communication, and a proactive approach to developing the business, with a focus on delivering excellent food and service while ensuring a positive guest experience.

Qualifications

• Proven capability in running a restaurant/kitchen.
• Excellent customer service focus.
• Enthusiastic and proactive in developing the business.

Responsibilities

• Oversee staff and operations in the restaurant.
• Handle escalated customer queries and grievances.
• Cover Restaurant Manager in their absence.
• Promote teamwork and effective communication across the team.

Skills

Team leadership

Customer service

Organisational skills

Job description

The main function of the Deputy Restaurant Manager is to oversee staff, ensure that the business operation runs smoothly and handle escalated customer queries and grievances. In addition, you will perform the duties and responsibilities for the Restaurant Manager in their absence.

We are looking for an experienced Deputy Restaurant Manager who has a passion for creating excellent food as well as good organisational skills. You will have proven capabilities for running a successful restaurant/kitchen and promoting excellent customer service. You must be enthusiastic and wish to pro-actively develop the business. This is a hands-on role where teamwork and communication are vital.

No evening work, split shifts or unsociable hours, year-round business.

Security of working in a well-established expanding family business & the associated benefits

Rate of pay negotiable, dependent upon skills and experience.

• 50% meal discount at any BGC restaurant
• 20% discount at any BGC store
• discount rates available for Woodthorpe Leisure Park