Deputy General Manager - Cover GM

Flow Sports Personnel Ltd; Oxford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus scheme

50% off food

Pension plan

28 days holiday

Performance bonus / profit share

Free bowling / golf vouchers

Discounts for friends

Employee Assistance Programme (EAP)

Well-being training

Healthcare cash plan

Long service awards

Flexible working

Charitable donation on induction

Job summary

Flow Sports Personnel Ltd in Oxford is seeking a Deputy Manager for our client to lead the centre in the General Manager's absence, with the aim of progressing to the General Manager in Waiting programme within 12-18 months. The role covers coaching the team, ensuring a safe and fun customer environment, and driving financial targets and service standards across front and back of house.

It offers a generous salary, a 40-hour contract, monthly bonus, profit share, meal discounts, pension options,

Qualifications

• Minimum of 18 months in a customer-facing management role in leisure, hospitality, or retail.
• Evidence of delivering on financial targets and driving sales.
• Passion for people, with experience coaching and developing your team.
• Fanatical about customer service.
• Ambition for success.
• Willing to work nights and weekends.

Responsibilities

• Coach and mentor the team on shift.
• Ensure the centre is a safe and fun environment for customers.
• Support General Manager with back-of-house duties and running an exceptional operation front of house.
• Deliver financial targets and service standards.
• Hands-on across all areas of the busy centre.

Skills

People management

Financial targets

Coaching & development

Customer service

Night shifts

Ambition for success

Job description

Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager?

Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months?

Are you looking for a business that is financially stable and has very exciting growth plans?

As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager. We are looking for a Deputy Manager with a strong focus of people management, development and somebody who has the capacity to progress onto the companies General Manager in Waiting programme.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

• a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry
• evidence of delivering on financial targets, driving business and sales
• a passion for people including experience of coaching and developing your team
• be fanatical about customer service
• have ambition for success
• be willing to work nights and weekends

Join our client as an Deputy Manager, in return you'll get:

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40-hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our clients Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo's when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend