Deputy Registrar

Birmingham City Council; Birmingham; Presencial; GBP 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

West Midlands Pension Fund

30 days holiday rising with service

My Rewards Scheme

Employee well-being support

Descripción de la vacante

Birmingham City Council is seeking a Deputy Registrar to join the Registration Service. The role involves registering births, deaths, marriages and civil partnerships, delivering compassionate, accurate statutory services, and supporting colleagues in a modernising service.

Flexibility for weekends and emergencies is required. Experience in customer-facing roles is valued; registration services experience is desirable but not essential.

Formación

• Experience in a customer-facing role.
• Strong organisational and accuracy skills.
• Excellent communication skills.
• IT confident and able to use systems and spreadsheets.
• Ability to work under pressure.
• Willingness to learn and develop.
• Flexible and adaptable in approach.
• Experience in registration services is highly desirable but not essential.
• Applicants from customer service, administrative, legal or regulated environments are encouraged to apply.

Responsabilidades

• Register births, deaths, marriages and civil partnerships.
• Provide a high-quality and compassionate service.
• Maintain accurate statutory records.
• Support and train colleagues.
• Assist in modernising our service delivery.
• Work flexibly, including weekends and emergencies when required.

Conocimientos

Customer-facing

Organisational skills

Communication

IT proficient

Work under pressure

Flexibility

Registration knowledge

Herramientas

Spreadsheets

Descripción del empleo

Working 36.5 hours per week (variable working hours including weekends and bank holidays as required) Be part of a vital public service at a time of local and national transformation. Birmingham Register Office is the largest and most diverse registration district in the country, delivering essential statutory services at key moments in people's lives - from the joy of births and marriages to the sensitivity of registering deaths. We are looking for a professional, adaptable and forward-thinking individual to join our team as a Deputy Registrar. This is a unique opportunity to contribute to a service that is both deeply rooted in statutory responsibility and evolving to meet future national expectations. Why this role matters The Registration Service is entering a period of significant change and modernisation. Delivers essential statutory services to the public. Supports digital transformation and evolving customer expectations. Helps shape a flexible and progressive Register Office. What you will do Register births, deaths, marriages and civil partnerships. Provide a high-quality and compassionate service. Maintain accurate statutory records. Support and train colleagues. Assist in modernising our service delivery. Work flexibly, including weekends and emergencies when required. What you will need to be able to demonstrate Experience in a customer-facing role. Strong organisational and accuracy skills. Excellent communication skills. IT confident and able to use systems and spreadsheets. Ability to work under pressure. Willingness to learn and develop. Flexible and adaptable in approach. Experience in registration services is highly desirable but not essential. Applicants from customer service, administrative, legal or regulated environments are encouraged to apply. Please note that there are disqualifications that apply to anyone who wishes to be appointed to Deputy Registrar's post, and are applied at the time of the appointment and at all times during the appointment. Please review the Job Description carefully before applying. What we offer in return…

• Membership of West Midlands Pension Fund - with generous employer contributions
• Enhanced Holiday Entitlement - 30 days, increasing with length of service
• My Rewards Scheme - access to over 800 brands providing discounts and savings
• Health and wellbeing support - independent and confidential employee assistance and counselling. Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.