Deputy Registrar — Modern, Customer‑Focused Registry

Birmingham City Council; Birmingham; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

West Midlands Pension Fund

30 days holiday rising with service

My Rewards Scheme

Employee well-being support

Job summary

Birmingham City Council is seeking a Deputy Registrar to join the Registration Service. The role involves registering births, deaths, marriages and civil partnerships, delivering compassionate, accurate statutory services, and supporting colleagues in a modernising service.

Flexibility for weekends and emergencies is required. Experience in customer-facing roles is valued; registration services experience is desirable but not essential.

Qualifications

• Experience in a customer-facing role.
• Strong organisational and accuracy skills.
• Excellent communication skills.
• IT confident and able to use systems and spreadsheets.
• Ability to work under pressure.
• Willingness to learn and develop.
• Flexible and adaptable in approach.
• Experience in registration services is highly desirable but not essential.
• Applicants from customer service, administrative, legal or regulated environments are encouraged to apply.

Responsibilities

• Register births, deaths, marriages and civil partnerships.
• Provide a high-quality and compassionate service.
• Maintain accurate statutory records.
• Support and train colleagues.
• Assist in modernising our service delivery.
• Work flexibly, including weekends and emergencies when required.

Skills

Customer-facing

Organisational skills

Communication

IT proficient

Work under pressure

Flexibility

Registration knowledge

Tools

Spreadsheets

Job description

Birmingham City Council is seeking a Deputy Registrar to join the Registration Service. The role involves registering births, deaths, marriages and civil partnerships, delivering compassionate, accurate statutory services, and supporting colleagues in a modernising service.

Flexibility for weekends and emergencies is required. Experience in customer-facing roles is valued; registration services experience is desirable but not essential.