Deputy PMO Operations & Reporting Lead

targetjobs UK; Titchfield; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Civil Service Pension

Defined Benefit Pension

General employee benefits

Job summary

The Deputy Operational Service Manager role sits within the Digital Services PMO at the Office for National Statistics. You will support team leads and wider teams in day-to-day operations, handle administrative tasks, improve processes and ensure the smooth running of operational services and delivery.

You will work with stakeholders and project leads to enable effective internal reporting, risk management, and continuous improvement across two deputy Director work areas in Digital Services.

Qualifications

• Proven experience of building and maintaining effective working relationships with colleagues and stakeholders.
• Demonstrated ability to lead, motivate and support teams with clear direction and a collaborative culture.
• Experience in identifying opportunities for continuous improvement and driving process enhancements.
• Strong analytical skills with experience in interpreting data, dashboards and management information.
• Ability to make informed decisions, manage priorities and provide evidence-based recommendations.

Responsibilities

• Collate and produce management information while reviewing and monitoring value.
• Assist with Operational Continuity plans and business rhythm documentation.
• Coordinate agendas, schedules and note-taking; track actions in approved systems.
• Record and manage operational delivery risks.
• Build and maintain relationships across forums to support colleagues.
• Manage the inbox and housekeeping of SharePoint sites.
• Develop subject matter expertise of ONS Systems where needed.
• Collaborate with teams to enable system and data changes.
• Identify opportunities for continuous improvement of processes and systems.
• Provide monthly MI and metrics to support performance monitoring.
• Develop and manage escalation processes, tracking issues to resolution.

Job description

The Deputy Operational Service Manager role sits within the Digital Services PMO at the Office for National Statistics. You will support team leads and wider teams in day-to-day operations, handle administrative tasks, improve processes and ensure the smooth running of operational services and delivery.

You will work with stakeholders and project leads to enable effective internal reporting, risk management, and continuous improvement across two deputy Director work areas in Digital Services.