Deputy Operations Manager

Mitie Cleaning & Hygiene Services; London; On-site; Full time

Job summary

A leading facilities management company is seeking a Deputy Operations Manager for its Security Control Centre in London. The role entails oversight of daily operations, ensuring compliance, and mentoring staff while fostering an environment of excellent customer service. We offer competitive pay along with flexible benefits and ongoing training opportunities to support your career growth.

Benefits

Flexible benefits platform

High street discounts

Cycle-to-work scheme

Life cover

Career development training

Qualifications

• Strong background in managing security operations.
• Experience in supervisory roles and security control rooms.
• Flexibility and willingness for further training as required.

Responsibilities

• Oversee daily operations of the Security Control Centre.
• Maintain high standards of customer service.
• Assist in officer training and operational compliance.

Skills

Excellent communication skills

Customer Service skills

Planning and organisational skills

Attention to detail

Education

SIA SG/DS & CCTV licenses

First Aid at Work certificate

Tools

Microsoft Office

Google Mail

Job description

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We are currently recruiting for x 1 Deputy Operations Manager. This role is a deputy duty manager role, working in our Security Control Centre based onsite.

Shift Pattern: 7/3/7/4 (3 days, 4 nights, 3 days off, 4 days, 3 nights, 4 days off).

Shift Times: 07.00 - 19.00 and 19.00 - 07.00

Rate of Pay: £16.80 per hour, plus shift allowance of £10.74 per complete shift once completed CIM training.

Duties Include, But Are Not Limited To

• Responsibility for the day-to-day operation of the Security Control Centre
• Reporting directly to the duty Operations Manager
• Contractual compliance
• Maintaining & delivering 'Excellent Customer Service'
• Ensuring all officers are competent to undertake their duties
• Assisting the management team with officer training, disciplinary and welfare issues.
• Monitoring and responding to emails sent directly to the SCC
• Monitoring and responding to alarms
• In-depth knowledge of the Assignment Instructions
• Knowledge of the building and its occupants
• Covering other roles when required to do so for operational requirements, including the role of Operations Manager.
• Assist the Operations Manager with incident response and reporting
• Assist the Operations Manager in covering any gaps on the roster and forward planning for any potential gaps
• Health & Safety awareness.
  
  

Essential

• SIA SG/DS & CCTV licenses required.
• IT literate, proficient in using Microsoft Office & Google Mail
• Excellent communication skills, both written and verbal.
• CTC cleared prior to commencing work (completed as part of application process). Three year minimum residency criteria applies.
• Flexible attitude to work
• Excellent 'Customer Service' skills
• Planning and organisational skills
• Previous experience of working in a security Control Room
• Previous supervisory experience
• Attention to detail
• Ability to cover the Operations Manager role and the willingness to undertake further training as and when required
• Ability to contribute to the team.
  
  

Desirable

• First Aid at Work certificate
  
  

Please note, you will need to have completed and passed a communication assessment & Critical Incident Management training prior to commencing work in the Control Room.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

• Apply Now
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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