IT Operations Manager

Presbyterian Healthcare Services; Albuquerque (NM); Remote; Full time

Job summary

Presbyterian Healthcare Services is hiring an IT Operations Manager to lead a 24x7 operations team ensuring high availability and stability of applications. The ideal candidate will have management experience in IT, and a strong background in supporting and tuning enterprise systems. This remote role offers comprehensive benefits and is part of a significant effort to improve healthcare services in New Mexico.

Benefits

Comprehensive benefits package including medical, dental, vision

Wellness rewards program

Qualifications

• Three or more years of management experience managing/supervising IT.
• Experience supporting, tuning, & configuring Oracle, SQL Server, Linux, and Windows servers.
• Experience ensuring high-availability and operational stability.

Responsibilities

• Leads a 24x7 IT operations staff to ensure applications & services are operationally stable.
• Deployment & installation of software & patches in production.
• Researching and swiftly resolving issues in collaboration with development teams.

Skills

Management experience

High-availability systems

Incident management

Vendor management

Database tuning

Education

Bachelor's Degree preferred

High School and 5-8 years experience

Tools

Oracle

SQL Server

Linux

Windows Servers

ServiceNow

Jira

Job description

Overview

Now hiring an IT Operations Manager!

Presbyterian is seeking an IT Operations Manager's. The purpose of this position is to manage primarily one IT function. Responsible for development and management of their respective department budget. Acts as coach and mentor to direct reports; performs performance reviews

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time - Exempt: Yes
• Job is based Remote Rev Hugh Cooper Admin Center
• Work hours: 24x7 On-Call; Primarily Weekday Schedule Monday-Friday with Evening & Weekend implementation & patching activities

Preferred Candidate will have:

• Three or more years of management experience directly managing/supervising 24x7 IT Applications, DBAs, system administrators, and operations
• Experience ensuring high-availability and operational stability for Enterprise systems
• Experience supporting, tuning, & configuring Oracle, SQL Server, Linux, and Windows servers
• Experience managing multiple incidents & requests within ServiceNow and Jira
• Experience managing vendor relationships and vendor resources

Qualifications

• High School and five to eight years combined experience in management of IT or equivalent experience. Bachelor s Degree preferred with 2-3 years of experience in management of IT or equivalent experience.

Responsibilities

• Leads a 24x7 IT operations staff to ensure applications & services are highly available, consistently responsive, and operationally stable.
• Deployment & installation of software & patches in Production as well as lower environments.
• Server & database tuning, optimization, maintenance, & rightsizing.
• Monitoring and alerts for servers, databases, applications, batch jobs, & Cloud SaaS including development of healthcheck Bots.
• Researching and swiftly resolving issues, incidents, & service requests in collaboration with Development teams.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $63.87/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.