Deputy Manager (Extra Care)

Radis; Tees Valley; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Mileage allowance

Pension scheme

Career progression

Induction and ongoing support

Refer a friend bonus

28 days annual leave

Job summary

Radis Community Care seeks a Deputy Care Manager (Extra Care) for Hartfields Retirement Village Extra Care scheme in Hartlepool. You will support the Service Manager with operations, regulatory compliance, and staff leadership to deliver person-centred care in a community setting.

Strong NVQ credentials and experience in extra care are preferred, with driving and DBS checks as part of the role. Radis offers a supportive induction and progression opportunities within a structured care team.

Qualifications

• NVQ 3 preferred; working towards Level 5 registration.
• Experience in extra care preferred.

Responsibilities

• Assist Service Manager with operational oversight and service delivery.
• Support regulatory compliance and quality assurance with a focus on CQC standards.
• Lead and develop care and support teams; handle rostering, induction, and training.
• Build strong relationships with residents, families and professionals to coordinate support.
• Support governance, budget monitoring, and accurate scheme data management.

Skills

Staff leadership

Regulatory knowledge

Budget monitoring

Communication

Education

NVQ Level 3

Level 5 (in progress)

Job description

Are you an experienced Care Worker or Care Team Leader looking for new opportunities in the Home Care Sector?

Radis Community Care have an opportunity for a compassionate and skilled Deputy Care Manager (Extra Care) to join our team at Hartfields Retirement Village Extra Care scheme in Hartlepool.

About the role

As a Deputy Manager you will support the Service Manager with:

• Operational & Service Delivery Oversight - Growth ensuring the service is viable - Gross margin and contribution meet the specified requirements.
• Regulatory Compliance & Quality Assurance
• Supporting adherence to CQC standards, safeguarding legislation, and health & safety.
• Staff Leadership & Development
• Supervision of care and support teams; assisting with rostering, induction, training and performance, promoting staff wellbeing and modelling best practice in person-centred care.
• Resident, Family & Stakeholder Liaison
• Building trusting relationships with residents, families and next of kin; addressing concerns, feedback and complaints promptly; communicating with social workers, health professionals and scheme partners to coordinate joined-up support.
• Administrative, Financial & Governance Support
• Managing resident records, documentation, and scheme data, supporting with budget monitoring, stock control, income/expenditure, KPI's tracking and contract compliance, ensuring systems are accurate and audit ready.

Requirements

• Expected qualifications - NVQ 3 preferred. Working towards or prepared to be registered onto Level 5
• Minimum experience required - experience in extra care preferred.

Benefits You'll Enjoy

• Mileage allowance for cars and bikes.
• Nat West pension scheme with contributions from Radis.
• Exciting opportunities for career progression.
• Fully structured induction and ongoing support for all new starters.
• Refer a friend program with a minimum payment of £100 per recommendation and unlimited payments (subject to conditions).
• Minimum of 28 days annual leave for full-time contracts.

Additional Requirements

• Enhanced DBS check is mandatory for this role.
• Possession of a driving license with access to a vehicle is advantageous, as some travel may be required.

About Radis: Since 2001, Radis Community Care has been a leading provider of community-based social care and support for vulnerable adults and children in England and Wales. Our focus is on helping people live independently in their own homes and be active members of their local communities.

At Radis Community Care, we embrace diversity and equal opportunities, welcoming applicants from all sections of the community.