Deputy Manager

St Lukes; Sheffield; On-site; GBP 60,000 - 80,000; Part time

Job summary

A charitable organization in Sheffield is seeking a Deputy Shop Manager to support shop operations and lead a diverse team. In this role, you will manage daily tasks, ensure high customer service standards, and promote sustainability. This part-time position (22.5 hours per week) is vital to enhancing the organization's impact within the community. The ideal candidate will have experience in retail management and excellent leadership skills.

Qualifications

• Experience in retail management or a similar role.
• Ability to motivate and lead a diverse team.
• Strong communication and interpersonal skills.

Responsibilities

• Support the Shop Manager in managing daily operations.
• Lead a team to promote sustainability.
• Ensure high standards of shop presentation and customer service.
• Manage stock efficiently, including pricing and disposal.
• Recruit, train, and motivate volunteers and staff.

Skills

Team leadership

Problem-solving

Customer service

Cash handling

Job description

Deputy Shop Manager – St Lukes Retail

It is an exciting time to join the St Lukes retail team, as we expand the portfolio of our shops and enhance the St Lukes supporter and colleague experience. The role of Deputy Shop Manager is integral to the expansion and innovation project, whilst generating the much needed income to support 6000 people every year across Sheffield. This is a 22.5 hour a week post.

Responsibilities

• Support the Shop Manager in managing the Crystal Peaks shop.
• Lead a team of staff and volunteers from different backgrounds to promote the work of St Lukes and highlight the benefits of sustainability.
• Resolve problems, make decisions with a positive attitude, and deal sensitively in difficult or distressing situations.
• Lead on achieving profit targets by maximizing sales and minimizing costs.
• Ensure high standards of customer service, shop display, and cleanliness.
• Manage stock efficiently, including pricing, rotation, and disposal.
• Promote St Lukes and its work, engaging with stakeholders and the public.
• Recruit, train, and motivate volunteers and staff.
• Implement necessary procedures and ensure compliance with health, safety, and security standards.
• Collaborate with the fundraising and marketing team to enhance St Lukes image.
• Demonstrate determination to exceed budgets, monitoring costs, and an ability to work commercially within the retail sector.

Benefits

You can find out more about our benefits here: https://www.stlukeshospice.org.uk/work-for-us-benefits