Deputy Guest Service Manager

myGwork - LGBTQ+ Business Community; London; On-site; GBP 30,000 - 45,000; Part time

Job summary

A leading organization within the LGBTQ+ business community is seeking a Deputy Guest Services Manager to join their team in London. This mid-senior level role is focused on providing exceptional customer service while supporting a diverse team. Benefits include exclusive discounts, wellness programs, and ongoing professional development opportunities.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Complimentary meals while on duty

Learning and development opportunities

WOW Awards

Paid day off for community support

Qualifications

• Proven skills in leadership and team management in a high-standard environment.
• Excellent verbal and written English communication.
• Ability to adapt and manage budgets.

Responsibilities

• Manage daily operations across multiple sites.
• Support the Guest Service Manager in team management.
• Ensure high service levels are maintained.

Skills

Leadership

Customer Service

Communication

Organization

Interpersonal Skills

IT Literacy

Job description

22 hours ago Be among the first 25 applicants

This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Introduction

We are recruiting a Deputy Guest Services Manager to be part of the Rapport team, based at our client's office in the heart of London City. You will be part of an exciting, diverse team that supports our client: insurance and brokerage firm, where excellence and passion are the norm every single day.

You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. The ability to take ownership is key to success and fantastic communication is essential.

Contract type: Part-time, Permanent

Hours: 40 per week (Monday - Friday, shift rota basis between 8 AM and 5 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS a complimentary daily breakfast, lunch and refreshments while on duty.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
  
  

Main Responsibilities

• Manage all daily operational aspects of all sites (London, Regional and Helpdesk).
• Support Guest Service Manager with team management including Network Team.
• Ensure procedures and service levels are adhered.
• Liaise with the Guest Service Manager on any issue.
• Support and action with the Guest Service Manager concerning business objectives / demands.
  
  

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have proven leadership/people management and customer/client service delivery skills in a similar role within a five-star establishment (e.g., luxury hotel, premium airline, or corporate environment).
• Have the ability to create immediate rapport and effectively communicate on all levels Be highly organised, with passion for delivering high standard service and going the extra mile.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Be IT and computer literate.
• Be self-motivated and able to adapt to a changing environment.
• Possess the ability to prepare and present monthly and quarterly presentations.
• Have a financial understanding and managing budgets.
  
  

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x

Sign in to set job alerts for “Guest Services Manager” roles.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

Hammersmith, England, United Kingdom 1 week ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Front Desk - Guest Experience Supervisor

London, England, United Kingdom 4 days ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 11 hours ago

Bexleyheath, England, United Kingdom 1 day ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 11 hours ago

Bexleyheath, England, United Kingdom 1 day ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 11 hours ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.